Avasflowers - Wrong bouquet, charged me more than my receipt said, etc

I ordered from this company twice and both times were a disaster. First time I received a call the night before the delivery was to be made for a Christmas luncheon, they could not deliver what I ordered or even close to it, I canceled the order and they called me back and said they had the stuff and could deliver. This was a Christmas bouquet with red decorations, candles and greenery. The bouquet was hideous that they delivered, with 4 pieces of a pine tree in it that looked like someone cut it off a tree in their yard, & no candle, nothing even close to the picture or what they claimed that they were sending. They gave me a credit to use on my next order.

The second time I called a week before my delivery because my Mother in law likes a specific flower, they said yes they would have plenty of time to get it (and they advertise it on their website). When I got my receipt I noticed that they had added a bow and card and I had specifically said "no" to both of those items with Jay so I called and talked to Vien and she gave me a credit of $8.98 for those items. The night before the delivery they called me again and said they do not have what I wanted and I said I want a full refund, they refunded only part of my money (and I asked if I was getting a full refund) and she (name Vien) said "yes" I would be credited $37.57, well I checked my credit card and I was refunded only part of my charge. My receipt said $46.55 and they actually charged me $48.27. I called back and she said "that in her system" it showed the correct charge and credit and I told her that I could email or fax my credit card statement showing me that they charged me more than what was on my receipt and what she showed in her system and I did not get the correct refund. After I emailed the documents that she required, I still have not gotten my refund or any communication from them at all. It is not the small refund that has post this review, it the dishonesty of this company first is adding things to my order that I did not request, switching out flowers that are not even close and then overcharging me from what is printed on my receipt, but all of the hassles that I have gone through to just order flowers to brighten someone's day.

Do not order from this company, used your local florist they will be honest with you and not do a "bait and switch" on you or give you a receipt and then charge you something more than what is on your receipt. Very dishonest company.

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Style and Design
Delivery Service
Customer service
Price Affordability
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Turnaround Time
Advertised vs Delivered

Reason of review:
Problems with payment
Preferred solution:
Full refund
Monetary loss:
Product or service
Christmas Bouquet
Review category
Flowers / Florist
review #583502

Author wants to be contacted by the company. Learn more

Had an experience with Avasflowers? Submit review ›
Helpful? 0 Yes 0 0 No 0
Had the same issue 0 Yes 0
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan

Post a comment to start a discussion.

Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

× You are about to contact PissedConsumer.com

Review submitted through "Contact Us" will not get published on the site or forwarded to Avasflowers. However, many companies do monitor reviews on our site.

You were reading a complaint about Avasflowers.
Filing a new complaint about