Dewitt, Michigan
100% full Not resolved
2.1
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Price Affordability
Style and Design
Turnaround Time
Website
0 comments

I ordered from this company twice and both times were a disaster. First time I received a call the night before the delivery was to be made for a Christmas luncheon, they could not deliver what I ordered or even close to it, I canceled the order and they called me back and said they had the stuff and could deliver. This was a Christmas bouquet with red decorations, candles and greenery. The bouquet was hideous that they delivered, with 4 pieces of a pine tree in it that looked like someone cut it off a tree in their yard, & no candle, nothing even close to the picture or what they claimed that they were sending. They gave me a credit to use on my next order.

The second time I called a week before my delivery because my Mother in law likes a specific flower, they said yes they would have plenty of time to get it (and they advertise it on their website). When I got my receipt I noticed that they had added a bow and card and I had specifically said "no" to both of those items with Jay so I called and talked to Vien and she gave me a credit of $8.98 for those items. The night before the delivery they called me again and said they do not have what I wanted and I said I want a full refund, they refunded only part of my money (and I asked if I was getting a full refund) and she (name Vien) said "yes" I would be credited $37.57, well I checked my credit card and I was refunded only part of my charge. My receipt said $46.55 and they actually charged me $48.27. I called back and she said "that in her system" it showed the correct charge and credit and I told her that I could email or fax my credit card statement showing me that they charged me more than what was on my receipt and what she showed in her system and I did not get the correct refund. After I emailed the documents that she required, I still have not gotten my refund or any communication from them at all. It is not the small refund that has post this review, it the dishonesty of this company first is adding things to my order that I did not request, switching out flowers that are not even close and then overcharging me from what is printed on my receipt, but all of the hassles that I have gone through to just order flowers to brighten someone's day.

Do not order from this company, used your local florist they will be honest with you and not do a "bait and switch" on you or give you a receipt and then charge you something more than what is on your receipt. Very dishonest company.

This reviewer shared experience about problems with payment and wants this business to issue a full refund as the author lost $47. The author is overall dissatisfied with Avasflowers and uploaded picture s. The most disappointing about avasflowers bouquet from Avasflowers was overcharged Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Avasflowers.

Check out the best and the worst companies in Flowers / Florist category for more informed decision or compare Avasflowers to other companies on our site.

Had an Experience with Avasflowers?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like

Avasflowers - Avas Flowers - Great Service - Funniest Complaints  Avasflowers "So as someone who has purchased flowers online for years I found this page full of Avas Flowers complaints. The more I read, the more I laughed. How could these..." Read more Avasflowers - DON'T USE THIS FLORIST!! Avasflowers "ordered the "deluxe" arrangements of tulips and irises for my sisters birthday.The arrangement I ordered were full and beautiful.I added a few balloons and paid nearly $100.00..." Read more Avasflowers - Worst EVER! Avasflowers "First, they delivered DEAD roses to my 86-year-old mother-in-law on Valentine's Day. They tried to tell me I'd ordered the wrong kind of flowers (what -- I purposely ordered DEAD..." Read more Avasflowers - Ordered a fruit and chocolate basket to be delivered 5/10/17 Avasflowers "The person I sent this basket to did not get it until 5/13 and it was suppose to be delivered 5/10 and she did not receive what I ordered. She..." Read more Marks Work Wearhouse - Denver Haynes pants left me with chemical burns Marks Work Wearhouse "I bought a few pairs of their Mia pants and wore them without washing them first. They have a little warning about dye transfer that I found later. What happened..." Read more FAKE PRODUCT ALERT: Roca Labs announces new FAKE product! Roca Labs "I used to be a customer until I took the info to my Dr and he told me that all of the very expensive $$$$$ stuff I bought was essentially..." Read more Trex Decking - Trex Transcends Trex Decking "I ordered this material from a lumber yard and had a contractor build me a step/deck on my house in Oct. 2016. About a month ago it started getting white..." Read more Houzz - Do not do business with this company Houzz "I purchased a Catalina 4 piece outdoor furniture set from this company. The furniture arrived in excellent physical condition from inspection from opening the boxes. However, when I actually tried..." Read more