I placed a $77 order with Avas flowers over the phone to deliver a simple peace lily plant to my uncle's funeral. I got a delivery confirmation at 4pm the day of the funeral.
The following day I received an e-mail stating they didn't get the arrangement delivered on time for the service. VERY UPSET GRIEVING FAMILY MEMBER! How does that happen? I called and told them my frustration and all they said they could do was a $13.95 refund for delivery!
How about a slap in the face! It should have been at least 50% if not 100% refund for YOUR mistake! And then they wanted to give me a $20 store credit as their apology...now why the *** would I want to use your service again after how I was treated this time?!! I told them to take the store credit off my bill since I will never use them again and she refused to do it!
NEVER USE AVAS FLOWERS!! Their customer service SUCKS!
Product or Service Mentioned: Avasflowers Delivery Service.
Reason of review: Poor customer service.
Monetary Loss: $77.
Preferred solution: Full refund.
I didn't like: No one knew what was going on, No refund.