I ordered flowers for my granddaughter on May 22, 2018 and was told they would be delivered that day by 3PM. No flowers.
I called to flower shop and was told they had been delivered to the receptionist desk. Not true, no reception desk. They then said they had contacted Caroline and made arrangements to deliver on the 23rd. Not true, She never received a call.
They then delivered late evening on the 23rd a red and white arrangement, ordered pink, and the rose petals were beginning to wilt and fall off. Half a day on the phone with various people and they assured me she would receive a pink arrangement on the morning of 5/29. She did not.
I have paid for flowers which she has not enjoyed and I am very unhappy. Will not use this service again.
Reason of review: Poor customer service.
Monetary Loss: $70.
Preferred solution: Full refund.