I went on the Ava's Website and found an amazing arrangement of pink flowers in a pink vase with a cute little frame for the new baby girl- I ordered them along with a balloon and a card- total $75.00....Imagine my surprise when the recipient of the flower bouquet sent me a picture of the flowers along with a "thank you" I was completely embarrassed at what I saw- the bouquet was HALF DEAD, in no way even remotely resembled the bouquet I ordered- the balloon was tied haphazardly into the arrangement and the vase was horrendous- needless to say, I called Ava's and demanded a refund- the BARELY ENGLISH SPEAKING person on the other end kept reading from her script and saying that they couldn't give me a refund- they would give me a store credit for 1 dozen long stem red roses- I explained I didn't want a store credit because I would never use them again for anything- and while I was at it, I would spread the word to NEVER USE AVA's FLOWERS!
I am still shaking I am so mad about this- When I asked about the local florist they used, I was told they couldn't tell me due to Customer Service commitment... I asked where was there commitment to the real customer?
ME?!!I have bever had an issue with substitutions before- they have atleast been very close to the actual picture shown on website- I am just appalled that I can't ask for a refund even when I have the pictures to prove the point-
More Review Details
- Monetary loss:
- Product or service
- Flowers Delivery
- Review category
- Flowers / Florist