1.0
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Advertised vs Delivered
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Value for money
1 comment

I ordered cookie cakes to serve 25 people and balloons for my daughter's birthday. Avas' designer did not deliver correct quantity.

Also, they only provided 3 inferior balloons. First problem is Avas customer service rep kept me on hold forever to place the order and still didn't fulfill. When I called to let them know the order was not correctly fulfilled, I was placed on hold again. Supervisor didn't apolozise for mishap.

They overcharged me and wouldn't refund or fulfill the correct order. The customer service manager's only concession was 10% off. I paid $91 for a small cake that barely had enough slices for 10. The fulfillment and customer service was poor in that they seem to think it was fine that they stole from me.

This is petty theft at best.

When you order sight unseen from a florist and expect to receive the correct quantity and quality, it is too bad that they are willing to risk their reputation for a few bucks. This is a nationwide florist but service is the name of the game. The service, product and integrity of the company is the name of the game.

The customer experience is what is more important than most everything you can provide. I am sorely disappointed that my daughter was so embarassed as more than half her guest were unable to share in the birthday cake.

Reason of review: Problem with delivery.

Monetary Loss: $100.

Preferred solution: Deliver product or service ordered.

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Anonymous
#1586749

Avas is a call center with two locations in the U.S. - One in Mahwah, NJ and the other in New City, NY.

They take your order, charge more than you expected and then send a real florist in the area you need delivery about half of what you paid them. Any florist who keeps the order, and most of them won't accept orders from Avas, they then have to divvy up the items needed to fill the order based on the amount of money Avas wired them. Avas uses FTD Mercury system and the Teleflora Dove system to wire flowers, but they are in no way affiliated with these companies (they pay fees to use the wire systems just like real florists do) There are a lot of these wire centers out there and they are the first listings to show up on a Google search or other search engine. To locate the real florists, scroll down the page until you see local phone numbers and addresses.

Those will be your real florists. Hope this helps.

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