I ordered cookie cakes to serve 25 people and balloons for my daughter's birthday. Avas' designer did not deliver correct quantity.
Also, they only provided 3 inferior balloons. First problem is Avas customer service rep kept me on hold forever to place the order and still didn't fulfill. When I called to let them know the order was not correctly fulfilled, I was placed on hold again. Supervisor didn't apolozise for mishap.
They overcharged me and wouldn't refund or fulfill the correct order. The customer service manager's only concession was 10% off. I paid $91 for a small cake that barely had enough slices for 10. The fulfillment and customer service was poor in that they seem to think it was fine that they stole from me.
This is petty theft at best.
When you order sight unseen from a florist and expect to receive the correct quantity and quality, it is too bad that they are willing to risk their reputation for a few bucks. This is a nationwide florist but service is the name of the game. The service, product and integrity of the company is the name of the game.
The customer experience is what is more important than most everything you can provide. I am sorely disappointed that my daughter was so embarassed as more than half her guest were unable to share in the birthday cake.
Reason of review: Problem with delivery.
Monetary Loss: $100.
Preferred solution: Deliver product or service ordered.