Resolved
2.8
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Turnaround Time
Value for money
Website
Poster increased review rating.
1 comment

Update by user Jun 02

I received a call from the manager of the florist after I sent them an email letting them know why I was making a complaint. He said he was going to issue a full refund after reviewing my order.

THANK YOU! RESOLVED!

Original review posted by user Jun 02

TODAY, I ordered a Fruit Basket that was marked as "SAME DAY DELIVERY" for my son & daughter-in-laws anniversary. They are in Youngsville, NC for their niece's graduation and will be leaving tomorrow [actual anniversary date] to go home in Nashville, Tennessee.

I thought the fruit would be nice to snack on! In less than 30 mins. an Avas employee called and said they could not fill the order b/c it wasn't 24 hr. notice.

WHY ADVERTISE SAME DAY if you won't honor it????? They wanted to send flowers or a plant. GIVE ME A BREAK!!!! They WOULD NOT GIVE A FULL REFUND, yet the problem was with them, not me!!!

CUSTOMERS BEWARE!!! USE ANOTHER FLORIST!

Product or Service Mentioned: Avasflowers Same Day Delivery Service.

Reason of review: Poor customer service.

Monetary Loss: $16.

Preferred solution: Full refund.

I didn't like: Whole buying experience, Lie about delivery, Fee charged yet could not fill item advertised same day delivery.

Company wrote 0 private or public responses to the review from Jun 02.
Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1492482

I followed your suggestions and received a call from the manager of the florist. They are issuing a FULL REFUND! THANK YOU!

You May Also Like