Avasflowers - Terrible Customer Service - order was not what I ordered
I ordered a very special flower arrangement for my daughter and requested morning delivery for her birthday.I placed my order 3 days in advance.
The flowers were finally delivered at 3 pm - I ordered the deluxe and I'm sure they delivered standard -half the size arrangement I paid for, and in a clear vase. I paid extra for an orange vase, and there were no balloons - and I paid for balloons. In my second phone call inquiring where the delivery was, I was told there had been a bunch of last minute funerals and they had flowers for the funerals and their delivery got priority over mine! I told the customer service rep I know that he didn't think I would believe that lie and he just got silent!
After a 3rd call - this time because the order was not what I paid for, I got a 19.98 refund and a $20 credit for a future order. There will not be a future order with this florist and I requested they refund me that $20 but of course they refused.
Pitiful service and I will never use them again!This is Ava's Flowers in Baton Rouge, LA.
More Review Details
- Reason of review:
- Problem with delivery
- Product or service
- Avasflowers What A Treat Bouquet
- Review category
- Flowers / Florist