100% full Not resolved
2.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Turnaround Time
Website
1 comment

What a rip! Ordered beautiful arrangement from what I thought was a “family owned business”. The arrangement was delivered on time. The service train crashes at this point! The photo shows: 1. The flowers were not in proportion to vase, raffia ribbon, or each other. 2. The flower colors were not compatible. 3. The arrangement was unbalanced. 4. The number and fullness of flowers were not as advertised. The second photo shows how much more striking was the imbalance of the flowers were after the lilies opened.

I replied to Ava’s request for feedback and submitted the photos. I received a return e-mail that I should call them. I reached their call center and was directed through several automated menus to what appears to be an outsourced call center. Communication was difficult. Ex. It took several tries before the gentleman understood my husbands name was “Greg”. I guess I missed the “7-day window freshness guarantee” while doing the email/customer service game of tag. So I wasn’t able call the recipient to tell her that the flowers were not good enough and a florist would be by to exchange a new arrangement for her. (Really? People do this?) The gentleman then offered me a $20 in-store credit. Now I have to purchase another arrangement from them in order to be compensated for the screw-up? Won’t happen. We did try to get across that this was still not acceptable and after a few minutes on hold, he returned with a 20% credit to our credit card. $9.99. Between the language barrier and the contrite “We apologize, but”, we caved. We hung up.

Too late, way too late, I did a search on reviews for Ava’s Flowers. Perhaps this write up will help others to make a wise decision for their flower purchases.

Reviewer is in unhappy mood. This person stated that there is a room for improvement of hassel for their mistake and refund policy. Please immediately contact the author of this review to discuss "poor customer service, bad quality" of avasflowers arrangement and associated monetary loss in the amount of $46. Avasflowers needs to issue a full refund according to poster's claims.

Other people also mentioned avasflowers arrangement in their reviews. You may find this information helpful for further shopping at Avasflowers.

Had an Experience with Avasflowers?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1081667

i think the flowers are pretty in their own way... I love star gaze lillies, and I do not get flowers sent to me, so I'd be thrilled...lol..but the rug in front of the refrigerator is very pretty. .I had to comment and say I love that rug

You May Also Like

Avasflowers - I'm impressed!  (by how bad the flowers were.) Avasflowers "I ordered a Belize Sunset on June 8 for a birthday on June 10. I was told the local florist couldn't do it but Ava's would call my sister on..." Read more Avasflowers - Do NOT order from this pathetic flower company!!! Avasflowers "My son is deployed so asked me to get his wife roses for their 1st year anniversary. First picture is what I ordered for 79.93! Next 4 pictures is what..." Read more Avasflowers - Ava's Flowers- Ordered flowers but didn't get what I paid for. Avasflowers "There should be a class action lawsuit against this establishment. They're stealing money from innocent people. I am still waiting for them to make things right. Mother's Day- Did not..." Read more Avasflowers - No flowers delivered, no refund of payment Avasflowers "I ordered a $62.93 bouquet for a funeral on 2/25/17, online. Received call the following day saying there was no truck available to make the delivery, so I cancelled the..." Read more Discount Tire Store Txh56 On 2927 Southwest Fwy 77098 - Took almost 3 hours to service a tire. Discount Tire Store Txh56 On 2927 Southwest Fwy 77098 "I arrive at 11:15 AM. They let me know my truck is ready at 1:50 PM and told me I have to pay for a new warranty. They replace the..." Read more Safeco Insurance - Safeco Claims the WORST EVER Safeco Insurance "On July 11th, 2017 we noticed that our hardwood floor in our kitchen and hall had erupted due to a water leak at the refrigerator. The continuous hardwood floor consists..." Read more Shopify - Scam/Rip Off Shopify " I ordered two bras off the website. Got a email confirmation of my order never got a tracking number emailed customer service never got a reply over a month..." Read more Ryan Homes - Residential Street Blockage Ryan Homes "Dan Ryan Builders are absolutely OUTRAGEOUS! So far this week his construction people have blocked our street on Sutherland Drive in Franklinton NC (Olde Liberty SubDivision). Yesterday as I was..." Read more