I ordered an arrangement for my wife for Valentine's Day to be delivered to her office. The arrangement was supposed to have roses, tulips, lisianthus with greens and babies breath in a "silver reflections" vase. I also paid the "premium" which brought the arrangement to almost $110.00 to try and make sure she was going to get something nice.
The flowers were delivered but what my wife received was about a dozen different colored roses tightly bound with nothing but greens around them in a hideous glass vase. On top of that the roses literally had dead brown spots all over the outer layers of petals. I wish I could upload the photos, they truly are worth a thousand words.
I put in a complaint via their online delivery issue form. I didn't hear from anyone and was hoping to get a re-deliver on Valentines Day so I called and was told that they would have someone get back to me, that never happened. I called again and finally spoke to "Alex" who by the end had spoken to her manager and he approved a full refund that I was told I would get within five days but should see something within two.
After waiting over a week, again I neither heard, nor saw anything from them. I called again and got a hold of "George" who had told me that their accounting department reviewed my claim and decided that I was not getting a refund after all. After a mildly heated argument with George he told me that a refund "was not going happen". I was never called or contacted by them to tell me that I wasn't going to get a refund or any resolution for that matter. He offered store credit or a re-delivery which I do not feel comfortable doing any further business with them and declined.
Now I have to go through my credit card company (and you can bet I will) to try and get my money back from this lackluster company that is more concerned about keeping my 100+ dollars than keeping a single customer happy. "Satisfaction Guaranteed"?!, HA! Never again and if I can prevent anyone from having to deal with these people, I will do it.
Product or Service Mentioned: Avasflowers Bouquet.