Avasflowers Dallas, TexasComplaints and Reviews

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1.3 Based on 1127 reviews
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  • Customers like
    • Nothing 13
    • I was extremely unhappy and still am 13
    • Flowers 10
  • Customers don't like
    • Lack of customer service 45
    • Poor quality in every way 21
    • Customer service 17
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WORST!!!! Expiriance of my life!!!! DO NOT WASTE UR MONEY!!!! They made my wife cry because of a delivery and then a redelivery of DEAD roses!!!!

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I place an order for a funeral basket to be sent to the funeral service of a close relative.I was unable to attend the service but those who attended said the basket was placed in the rear of the room away from the casket. I am very disappointed that they were placed so far away from the deceased. I am sure that this is because the flowers were of poor quality and my relatives were just being nice other wise they would have been placed... Read more

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I tried 5 times to follow up on an order that I was told was delivered which never was received by the recipient. If you want to place an order your call is responded in less than 20 seconds. If, however, you want to follow up on order, you are put through a maze of phone options with never having the ability to speak to an agent and being hung up on if you do not choose to get a call back. As a professional in the customer service... Read more

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I ordered a very special flower arrangement for my daughter and requested morning delivery for her birthday. I placed my order 3 days in advance. The flowers were finally delivered at 3 pm - I ordered the deluxe and I'm sure they delivered standard -half the size arrangement I paid for, and in a clear vase. I paid extra for an orange vase, and there were no balloons - and I paid for balloons. In my second phone call inquiring where the delivery... Read more

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Ordered bouquet on sale on wen site. Was told i would receive invoice immediately to verify accuracy. Never received invoice. Bouquet delivered was not was on web site. They will do nothing Read more

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Ordered Flowers on a Friday. I decided to follow up on Monday and found out they hadn't been delivered. My call went to a call center who couldn't get in touch with the store to let me know why or when they would be delivered. The representative hung up on me when I demanded an answer. I thought I was dealing with a small town shop and don't understand why I can't call them directly.

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I always send flowers to my daughter on her birthday it is a tradition I started when she was 22 and moved away to Texas. She is now 43 and I have done this every year. Well I place my order early on the day of here birthday to be delivered later in the day. Well in the early afternoon I got a call saying that due to extreme weather conditions in Texas the flowers were not going to be delivered that day. They said an Ice Storm made the roads... Read more

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Are these people morons my son left specific instructions that if I was not home at time of delivery they were suppose to leave the flowers on the top step of the porch. But could the delivery person follow even these simple instructions - NO!. He left them on the 2nd step from the top. He was probably some illegal alien whom they hired. I am pissed off that this company cannot follow simple instruction and seem not to know what top step means.... Read more

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I received flowers as a Valentines Day gift. I thought the person who sent them to me said they were silk flowers. I unpacked them from the box they came it. They were the most realistic fake flowers I ever saw. They must of sprayed them with perfume or something because they even smelled. A few days later I noticed they appeared to wilting and turning brown. Then I realized to my shock and horror that they were actually real. I was supposed to... Read more

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I ordered flowers for a friend whose mother had passed away. I should have known from the beginning that they had idiots working for them when the girl couldn't spell the card out correctly. They promised the flowers would be at the funeral- they didn’t make it. I then called them asking for a refund and they need to send a new batch to her office. They, once again, promised the flowers would be delivered that day or the very latest the... Read more

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