AvasFlowers
Reviews and Complaints
Unsatisfied customer
User's recommendation: Do not use this service!
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Verified ReviewerFraudulent purchase
- Fraudulent purchases
Preferred solution: Full refund
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Verified ReviewerWhen my original delivery was scheduled, they messed that up quite a while ago now
- Whoever they use for weekend chats
Didn't receive flowers yesterday
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Verified ReviewerPoor Everything
AWFUL EXPERIENCE The flower arrangement I bought on Tuesday, December 12, 2023, to be delivered same day to the funeral home for my grandmother's funeral the casket ornamentation (silk pillow) never arrived. Aside from being heartbroken, I was outraged.I called customer support and was transferred to a specialist only to be left on hold and then hung up on.
I called the number again and went through all of the same questions and answers. I was told that the arrangement I ordered was not available, but that their specialist would create one as close to it as possible and that I would be pleased and that I would receive it today, Wednesday 12/13/2023 first thing.Unfortunately, that did not occur. I called this morning only to be left a voicemail saying that it was closed for the holiday and that I should call again tomorrow. I was on the phone with customer service for about 45 minutes last night (why didn't they know today is a holiday?) This is by far the worst experience I've ever had with ordering flowers for a family member everything's automated so the only chance I had was to talk to the chat box cancel my order I am beyond upset.I won't recommend your company, and I will inform my relatives and friends about my experience ordering pillow adornments for my grandmother.
if you didn't have the merchandise. I don't have the words to verbalize how I feel about this. I should have been informed when I placed the order that it was unavailable. I believe you should retrain your entire customer care crew as well as your flower specialist.
I am praying since I cancelled my order via the chat box because my only option was to leave a voicemail. I genuinely hope that my reimbursement is received in a timely manner.
Sincerel,y,
Billie Langford
- To many to explain read my review
Preferred solution: Full refund
User's recommendation: I would check other available options. I would go dig weeds up and use them before I ever would place another order with Ava's
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder problem
Preferred solution: Price reduction
User's recommendation: Don’t order from Ava
I did not receive my order. Can I talk to you about on the phone? All I get is robots I am looking for a refund because I never received my product that I paid for. I don’t know what this is the kind
Need to change delivery time
Preferred solution: Deliver product or service ordered
Took forever to get my flowers
User's recommendation: Dont buy here
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Memphis, TennesseeNo delivery
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAddress change for delivery
Preferred solution: Deliver product or service ordered
Disappointed
Delivery extremely late, website terrible.
User's recommendation: dont use this company
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Verified Reviewer | Twin Falls, IdahoAvas was unable to deliver the arrangement I ordered. They asked if they could substitute it for another arrangement, but could tell me nothing about it. I was very apprehensive but said okay.
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Verified ReviewerCan't track my order promise of refund not recd
- Salespeople have to be honest &closely monitored
Preferred solution: Full refund
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