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NEVER ORDER FROM AVAS FLOWERS ONLINE
HORRIBLE CUSTOMER SERVICE, ORDERS DO NOT COME IN ON TIME, THEY HAVE A 1 STAR REVIEW, THEY REFUSE TO LET YOU SPEAK WITH A MANAGER, THEY CONTRACT *** LOCAL COMPANIES TO DELIVER, DO NOT RETURN CALLS, DO NOT REFUND YOUR FULL MONEY WHEN ORDER IS WRONG.
I ordered flowers through Avas for my mom, who contracted Eriks of Carlsbad Beach to deliver flowers. Spent $96 on a beautifully advertised Mothers Day Arrangement I saw online. I ordered for the advertised same day delivery, which was the 10th, they did not come on the 10th so I thought, well maybe the 11th, Sat, but I get a confirmation they were delivered and they were not. Someone was at the house all day, no knock on the door, no call to me, to my mom, no doorbell rang, no email about non deliverable, no note left, nothing. So on Sunday morning, Mothers Day, I call Avas, who then calls Eriks. Eriks said they would have it delivered 11-1 on the phone due to their truck breaking down (full of *** 1 pm - nothing, 2 pm - nothing, 3 pm - nothing. So then I call again, they say they will have them delivered within the next 2 hours. At 4 pm the delivery driver Denise, from Eriks, shows up with a *** looking vase of flowers that the arrangement was not what I ordered, looks like crap and the 3 balloons (one for Mothers Day, 2 plain) not there. The driver admits she dropped the ball. Call Erik's this morning and they only offered to send a new vase of flowers and its AFTER mothers day, not acceptable. Put a complaint in with Avas for a full refund. Avas said I will get my money back for the balloons and just 10% of the order back on my card. I wanted a full refund and the call center agent refused me speaking to someone higher up. They also want me to order from them again for another bad experience and their idea of satisfying a $96 order is giving me a $20 coupon to order again. NEVER USING THEM AGAIN! The flowers are nothing like what I ordered, horribly arranged. NEVER order from AVAS or Eriks. WORST FLOWER ORDERING EXPERIENCE OF MY LIFE! I am in Ohio and wanted to do something for my mom in Escondido since I am her only child. If you want to see the *** bouquet that looks like flowers pulled out of the ground and stuck in a vase, text me 937-602-7529. Each type of flower is clumped together and not even mixed up and not what I ordered, not the color, nothing! This looks like 2 cheap sets of grocery store flowers thrown in a vase and 3 balloons missing. $96 for that!!!!