Ordered flowers for friends as a thank you for staying with them. Wanted it to be a surprise, but also wanted them to be home to receive it.
Made sure they would be home and told the Avas representative that the afternoon on the date ordered would be fine. He told us that the flowers would be at the address by 4:00 P.M. of the date ordered (the promise same day delivery in their add). We went ahead and ordered the flowers and then was told there would be a $13.95 processing and handling fee over the cost of the flowers (keep in mind they indicate again on their web page FREE DELIVERY).
Therefore, it is clear that the $13.95 is the delivery free disguised as a handling and processing fee which we had never heard of before when ordering flowers on line. They also suggest in their internet add that they are a local florist, but that is also not true in that the flowers ordered did not come from them, but did come from a local florist so they are fraudulently suggesting in their add that they are local when they are not at least not a local florist, but maybe a local phone and internet clearing house for orders of flowers. When we wrote telling them they did not hold up their end of the bargain meaning SAME DAY DELIVERY as the flowers did not come until the next day and of course no one called to make sure the recipients were going to be home meaning calling them or calling us as the senders they just delivered the flowers and lucky thing the recipients were home. We did get a reply and an offer of a credit of $9.99 which was not even the amount of the handling and processing fee which was $13.95.
We wrote them back and said they could keep their credit as we would never be ordering from them again for our flower delivery needs. Lastly, they advertise a 45% savings, but I am not sure where they get the pricing that would suggest a TRUE 45% savings. Also, their add is deceptive in that the flowers shown are the deluxe arrangement and not the standard arrangement. This company has fraud and deceit written all over it.
As one customer noted the company is no more then a scam run by scam artists.
Product or Service Mentioned: Avasflowers Arrangement.
Monetary Loss: $62.