Ordered flowers for my son and his wife to commemorate the passing of my grand daughter.The flowers that were delivered looked as though they were thrown together by a 2 yr old.
I have tried for 5 days now to get resolution. They don't reply to emails, they keep telling me to call the customer service # and provide a picture (which I have done three times now).
A customer service rep there actually told me the flowers looked just fine and will not refund my money.Their policy even states if I'm unhappy they'll pick up and refund.
More Review Details
|Product or Service Quality|
|Exchange, Refund and Cancellation Policy|
|Style and Design|
|Advertised vs Delivered|
What I liked
What I disliked
- Quality of product poor
- Customer service poor
- Reason of review:
- Not as described
- Preferred solution:
- Full refund
- Monetary loss:
- Product or service
- Review category
- Flowers / Florist
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