Not resolved
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Turnaround Time
Value for money

Initially when I called on yesterday I was needing assistance ordering a nice flower online for a funeral. The young lady assisting me told me that since I was having so much trouble I would get the ribbon or bow free.

She stated she would put it in the notes. Somehow we got disconnected and I tried calling back several times. The customer service representative I was connected to on the fourth occasion had poor communication skills. There were people laughing and talking in the background I attempted to ask him to check the order by the Pin# but he stated he would have to start the order over.

But from the questions he was asking he was already looking at the order. Then I asked for a supervisor and when he came on the line I asked his name. He paused in his conversation for at least a minute and then he began to be rude. I was unsuccessful in placing my order with them so I went back online to try and place it.

I then called in twice to ensure the order was correct and the person told me they were not able to see the order and it wasn't. I then went on to look a reviews of the Ava Flower company which some made me even more alarming. I feel if I paying $96.93 I should be getting something nice and assured that it will arrive on time as I requested it with the cards and bows.

I have been unable to get in touch with another customer service person. Please see the attached phone calls made to Ava Flowers.

Product or Service Mentioned: Avasflowers Flowers.

Reason of review: Order processing issue.

Monetary Loss: $100.

Preferred solution: Let the company propose a solution.

I didn't like: Deceptive not local actually a call center, Customer service.

Company wrote 0 private or public responses to the review from Apr 13.
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