I ordered a $62.93 bouquet for a funeral on 2/25/17, online. Received call the following day saying there was no truck available to make the delivery, so I cancelled the order.
No flowers were delivered but I have not received a refund of my money. After multiple attempts to get Avas to refund my $62.93 failed, I contacted the Better Business Bureau. On 6/11/17 the BBB responded that they closed the case because the business did not respond to the complaint! Apparently that is the extent of the power of the BBB; if there is no response to the complaint, oh well too bad.
What protection does a consumer have against false companies stealing their money?
Don't legitimate businesses who operate via the Internet realize how this hurts their profits, when consumers become fearful of ordering online? I do not know what other recourse I have but $62.93 represents a large loss to a disabled person on a fixed income, not to mention the sadness of not being able to send sympathy flowers to the service for a beloved grandfather.
Product or Service Mentioned: Avasflowers Delivery Service.
Reason of review: Problem with delivery.
Monetary Loss: $63.
Preferred solution: Full refund.
I liked: Pictured product, Product as pictured online.
I didn't like: Flowers were never delivered, Payment was not returned, Failed to provide product, Refused to refund payment.