Not resolved

I ordered flowers for a good friend/customer's funeral 3 days in advance.I checked the delivery status the day of funeral and it said, "Out for delivery." I checked today, day after funeral and it said, "Out for REdelivery." I called.

She said, "We did not have a local florist in our Nework who could do the arrangement. So it was not delivered." I was livid. I asked why I was not notified. They had my phone # and my email address.

I could have ordered from a different florist. She said, "We can send a sympathy to the family." I don't know where the family is. His children are scattered across the nation. I told her, "Too little, too late.

The funeral is over." I could not attend the funeral as it was out of state. This arrangement was my representative. I feel just terrible. I will never use AVAS again and I suggest nobody else does either.

There was NO EXCUSE that I wasn't notified. Had I not double checked they would have kept my money for doing nothing.

I am supposed to get a full refund.We'll see.

Review about: Sympathy Floral Arrangement.

Review #1022742 is a subjective opinion of a user.

Style and Design
Product or Service Quality
Turnaround Time
Advertised vs Delivered
Discounts and Special Offers
Delivery Service
Value for money
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Reason of Review / Monetary Loss Problem with delivery / $65
Preferred solution Full refund

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