San Francisco, California
0 comments
Not resolved

Ordered flowers and Avas sent a completley different arrangement that looks nothing like what I ordered.When I called to fix the issue, they said I approved a "designers choice" which doesn't mean substituting flowers based on availability but that the company can send whatever they want regardless of how much you paid.

I paid 100 dollars for a cheap, tacky arrangement that looks like something from a supermarket put into a cheap vase. I talked to customer service and they are completely unhelpful even after they admitted that this was not what I ordered. Do not trust this company. They are misleading and downright fraudulent.

Compare the two pictures. Does this look anything alike?

The arrangment was for a friend dying of brain cancer and the florist sent a completley inappropriate arrangement.

Review about: Jade Bouquet.

I didn't like: Rude, Rude lying to customer did not deliver product, No refund policy on order.

Review #871375 is a subjective opinion of a user.

1.2
Website
Product or Service Quality
Discounts and Special Offers
Turnaround Time
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Advertised vs Delivered
Customer service
Style and Design
Price Affordability
Value for money
Staff
Delivery Service
PRODUCT OR SERVICE Avasflowers Arrangement
Reason of Review / Monetary Loss fraud / $100
Preferred solution Full refund

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