San Francisco, California
0 comments
Not resolved

Ordered flowers and Avas sent a completley different arrangement that looks nothing like what I ordered.When I called to fix the issue, they said I approved a "designers choice" which doesn't mean substituting flowers based on availability but that the company can send whatever they want regardless of how much you paid.

I paid 100 dollars for a cheap, tacky arrangement that looks like something from a supermarket put into a cheap vase. I talked to customer service and they are completely unhelpful even after they admitted that this was not what I ordered. Do not trust this company. They are misleading and downright fraudulent.

Compare the two pictures. Does this look anything alike?

The arrangment was for a friend dying of brain cancer and the florist sent a completley inappropriate arrangement.

Review about: Jade Bouquet.

I didn't like: Rude lying to customer did not deliver product, No refund policy on order.

Review #871375 is a subjective opinion of a user.

1.2
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Value for money
Exchange, Refund and Cancellation Policy
Customer service
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Discounts and Special Offers
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Advertised vs Delivered
Delivery Service
Style and Design
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PRODUCT OR SERVICE Avasflowers Arrangement
Reason of Review / Monetary Loss fraud / $100
Preferred solution Full refund

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