Not resolved
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Turnaround Time
Value for money

I ordered "she's got style, she's got grace" in hot pink and purple and I had NO hot pink in the arrangement I received at all, very little purple and the substituted flowers were horrible. I had to call three times.

The first time I was told to send pictures of what was received and to call back which I did and I was put on hold for 44 minutes before being disconnected. After calling again today customer service said the changes were within the rules. Also, the upgrade I thought I ordered turned out to be the pictured arrangement not the standard that I thought was shown.

I was disappointed with my whole experience. I will NOT use Ava's again.

Product or Service Mentioned: Avasflowers Shes Got Style Shes Got Grace Bouquet.

Reason of review: Not as described.

Preferred solution: Price reduction.

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