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I ordered "she's got style, she's got grace" in hot pink and purple and I had NO hot pink in the arrangement I received at all, very little purple and the substituted flowers were horrible. I had to call three times.

The first time I was told to send pictures of what was received and to call back which I did and I was put on hold for 44 minutes before being disconnected. After calling again today customer service said the changes were within the rules. Also, the upgrade I thought I ordered turned out to be the pictured arrangement not the standard that I thought was shown.

I was disappointed with my whole experience. I will NOT use Ava's again.

Product or Service Mentioned: Avasflowers Shes Got Style Shes Got Grace Bouquet.

Reason of review: Not as described.

Preferred solution: Price reduction.

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