Fairbanks, Alaska
Not resolved

Update by user Apr 25, 2013

The week after submitting this, Ava's finally agreed to send a dozen roses from THEIR OWN florists as they still refused a full refund. Before this they wanted to give me a 20% coupon for my next purchase - NOT!

What was received was again not near their original photo, and was not a dozen roses. It was 5 roses, some carnations and little mini carnations. Ridiculous.

Called again and was told nothing else would be done for us.


Original review posted by user Mar 05, 2013


I ordered a "Premium" arrangment of roses and carnations from Ava's, the photo they show has 12+ roses and even more carnations. What did my mother receive for her birthday? A single gerbera daisy and 3 carnations.

When I called the actual local florist who did the arrangement and delivery, they indicated all they are given is a description and a dollar amount - no photo. When the florist called Ava's to say they did not have the exact rose indicated - Ava's said just do something pink and red.

I called Ava's immediately and was told they could only resend another arrangement the next day. It was never done. Waited a couple more days and still no re-delivery. Called to get a full refund and was told only a new arrangement could be sent. STILL waiting for a refund.

Review about: Flowers.

Review #390268 is a subjective opinion of a user.

Not specified
Reason of Review / Monetary Loss Not specified / $56
Preferred solution Not specified

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