Not resolved
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Website
3 comments

Ordered rush delivery roses for burial. Flowers never delivered, customer support would not assist or refund.

Attempted resolution through Credit Card company and Ava's replied that their florist reported delivering the roses and Credit Card company ruled in their favor. We have phone records of our calls trying to find the roses 1 hour after they were supposedly delivered. Nobody saw the flowers or any delivery person. They also state that we did not contact them and request resolution.

They also make their web site appear to be a local florist in our city, but they are not, they appear to just call a local florist for you and make the order. They do not have a store front in our town as it appears on their website.

Product or Service Mentioned: Avasflowers Delivery Service.

Reason of review: Problem with delivery.

Monetary Loss: $365.

Preferred solution: Full refund.

I didn't like: Lack of delivery, Unreliable and irresponsible, Misrepresented delivery ability.

Company wrote 0 private or public responses to the review from Jan 24.
Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1422810

Avas is a sending only call center. They have two call center locations: one in NJ and one in NY.

They advertise as local all across the country. Most funeral homes have log sheets of deliveries that have been made so you might see if the location your flowers were supposed to be delivered to have a log sheet. While it's not a common occurrence, funeral home employees sometimes put flowers with the wrong person. What most likely happened is no reputable florist would accept the order.

This is because Avas only sends the receiving florist about half of what you paid with no delivery added.

Real florists won't offer free delivery unless it's going to the funeral home or walked across the street. They have to maintain a delivery vehicle and pay the driver.

rlhathaway56_24
to Anonymous #1422839

These were actually to be delivered to a church building where the funeral was taking place. We were the only group in the building, no mistaking where they should go. I checked with the funeral director, who was in the entry foyer of the building during the funeral, when the flowers were stated to be delivered by Ava's, he saw nothing.

Anonymous
to rlhathaway56_24 #1422934

The only way you might be able to find out is to contact every local florist in the city/town where you needed the flowers delivered and see if any of them received it. Florists in rural areas don't usually have the wire services and Avas won't do a direct payment over the phone.

They use the FTD Mercury system to wire orders all over the country. They may also use the 1800flowers Bloomnet service or the Teleflora Dove system. Everything they wire to my shop comes over the FTD Mercury system. Avas has a BBB rating of F.

You can file a complaint with the FTC and also the wire services. To help you avoid call centers in the future, scroll down the search page until you see local numbers and addresses. Those will be your real local florists. There are a lot of those sending only call centers out there.

They advertise all over the web including this website.

Florists won't have everything on sale nor free delivery. Hope this helps.

You May Also Like