First, I thought I was ordering from a local florist, Ava's is not the florist at all. The picture of the arrangement is not what was delivered.
I received an email stating the flowers were delivered, and signed for by someone we never heard of but the flowers were not delivered yet. 45 minutes later they were delivered. My complaint to the busy "call center" that barely spoke English, was handled better than the management that answered my complaint emails. They offered me "bonus reward points" in hopes that would make me happy!
Why would I want points for somewhere I will certainly never use again?!?! Very unhappy customer!
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