I wish I had done my research before ordering a gift basket from Ava's. I ordered the Gourmet Gift Basket which was supposed to include cheese, crackers, cookies, chocolates and some fruit.
All that arrived in the basket was an apple, orange, six bananas and a small bunch of grapes... for $88. Their customer service reps are just the worst. First they tried to appease me with a 10% refund to my account.
It took three calls to customer service- demanding that they send the correct basket. Then they said that their local vendor was waiting to hear what I wanted in the basket! I said I want what is in YOUR picture on YOUR website. Finally today a half-assed attempt at another basket was sent- and I am done.
I will never use this company again. They are a disgrace, and I can't believe this "family owned" business continues to operate.
Product or Service Mentioned: Avasflowers Gift Basket.
Reason of review: Poor customer service.