I ordered a funeral arrangement that I saw online and the picture of the order (first picture) and the arrangement I received (second picture) is not similar at all, the flowers are not even the same, the ribbon is not the same, it is a box, not a basket as shown. AND there was no sympathy card attached. I was emailed a copy of my invoice which specifically shows this image and shows a sympathy card was to be included.
When the flowers were delivered with no card attached, the family asked the funeral director who sent them. He called the company to find out who, and a representative of the company was not helpful at all, and stated something about the privacy of their client. When I ordered the flowers, I asked for a sympathy card with my name on it, so that constitutes permission to share my name. I am so unhappy and so upset with Ava’s Flowers. They offered to refund me $3.99 for the card and give me a “store credit” of $20.00, as if I would EVER order from them again.
I did not attend this funeral due to personal issues and had put lots of thought on what I wanted written on the card. The representative assured me I was in good hands and this would be taken care of. At no time did Ava's offer to deliver a sympathy card after the fact, and Thank God my son was at the funeral home and was able to write out a card that the funeral director provided. The funeral director said he has never encountered such poor customer service.
Ava's used local florists for their deliveries. I contacted the local florist only to find out that Ava's did not provide any information as to the arrangement and did not tell them to include a sympathy card. I paid $73.13 for the arrangement, which was supposed to include free delivery. The local florist only received $56.00.
Reason of review: Poor customer service.
Monetary Loss: $70.
Preferred solution: Full refund.
I didn't like: Lack of customer service.