Fort Worth, Texas
0 comments

Horrible experience.The flowers we ordered were NOTHING like what was delivered.

We ordered an $85.00 wicker basket of colorful flowers (purple, yellow, green, and lavender). The flowers delivered were maybe worth $40 and were white, pink and red. None of the flowers in the description were included in the delivered flowers. Instead of a wicker basket they were in a cheap white plastic vase that looked horrible.

I filed a complaint and submitted pictures. It didn't take long before they said there was something wrong with the order and they would talk to the designer. Monday morning I get an email saying to call about the complaint. I call and get someone with loud hip hop/rap music playing in the background and it sounded like a party was going on.

He was not professional at all. He put me on hold several times, and then tells me that they will give me a $10 refund and a $20 store credit. I told him that was unacceptable, that I would never do business with them again. I asked to talk to a manager, and was told there wasn't one there.

He told me I could call later. He then asked me to hold for a survey, and then they hung up on me. I called back, and got a girl in an obviously very busy call center. She was even ruder.

She kept saying we approved the change. We approved one flower to be switched because they were out of it and the funeral was being held that day. She was almost yelling at me in the call. She finally got someone to agree to a $15 refund.

Then I was asked to hold for a survey, and again they hung up. One hour later, I received a call from my bank about fraud on the credit card I used for this transaction.

I have no proof that it's related, but it is very suspicious to me.About 20 charges were done on my credit card for several hundred dollars in a couple of hours right after this event happened.

Review about: Avasflowers Flower Basket.

Review #781986 is a subjective opinion of a user.

PRODUCT OR SERVICE
Avasflowers Flower Basket
Reason of Review / Monetary Loss Order processing issue / Not specified
Preferred solution Not specified

Had an Experience with Avasflowers?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be first to start a discussion.

You May Also Like

"I was very disappointed! My boyfriend who lives 35 hours away purchased what he thought would be a gorgeous bouquet of flowers for valentines day. It arrived early afternoon on..." Read more
"I have been trying to reach someone in customer service since 2PM and have been on hold MULTIPLE TIMES for 20 minutes + and the line hangs up on me..." Read more
"Ordered an arrangement for a lady I had just began dating, picture was a soft display. What they sent arrived in an I Love You mug, the lady was..." Read more
"...I paid $92.92 for a flower arrangement that was suppose to be delivered on February 23..." Read more
"Few months ago I decided to go back on pof. I signed up for it, I even got a email saying it is registered, everything was fine in the beginning...." Read more
"I went thru the enrollment process, wanting to be insured for 2016. Unfortunately, because of my financial situation, I was unable to make my first or any other premium payment..." Read more
"I just brought a pan flash light out of a Food Lion super market in Sunset Beach North Carolina. When I pull the batteries in the flash light and tired..." Read more
"Brand seal 0 444570. Mondelez International group 04050030586500, 04050030588600. Honey Maid I purchased a box of Honey Maid Cinnamon Grahams on Saturday March 25, 2017. I am extremely disappointed in..." Read more