I orderd flowers through them for my uncle's funeral. I was told they would be delivered at 11a the following day.
The following day arrives and after 11a I receive an email that they won't be delivering until Monday because the two florists they contacted couldn't fulfill the order. NEWS FLASH, the funeral is Saturday not Monday! I called them and was promised a full refund and that they would still deliver the flowers as well as an upgraded fruit basket for the underdelivery promise. I gave them an updated address and asked them to deliver a few days later to give the family time to get back to their home state.
Wednesday comes and goes and no flowers, no fruit basket delivered to the family and no refund. Not only did I not get my refund, when I checked my bank account they charged me $107.93 and when I ordered from the gentleman on the phone I was told my total was $103.94. Not a huge difference but was overcharged for who knows what. I called again to check the status of the delivery since they had not delivered, updated the delivery address again, checked the status of my full refund and am hoping for a full follow through of the delivery either today or tomorrow.
After being on the phone for 40 minutes to get this ordeal taken care of, the address is confirmed for delivery and now I have to wait for the manager Derp to call me back about my refund. Not only that, apparently they will just get a sympathy card and a fruit basket, no flowers....which is what I was promised that would be delivered (flowers, fruit basket and sympathy card).
All in all, I will never order from this place again. I am very dissatisfied with how they do business and I recommend that no one else use this company.
Review about: Avasflowers Delivery Service.
Reason of review: Problem with delivery.