I ordered flowers costing $127.09 for Aunt's Wake.The four peach roses were brown around the edges, three lilies were wilted, and filler flowers were also brown around edges and the buds were falling all over the floor!
The flowers smelled old. The "card" was a piece of computer paper attached to the ribbon. When I contacted Avas Flowers by E Mail, I received a call at 8:30 that night. I was told I should have taken a picture of the flowers and complained right a way to make the complaint "valid".
I explained I had not only looked at the bouquet on their web site, but also spoke with Jackie, and had discussed what I wanted and expected for $127.09. Was offered a 10% refund. Said that 10% would not make up for the disappointment , hurt and embarrassment caused. Was told I would receive a larger discount .
Never heard from them again. Found out that Avas Flowers is not a "local" florist.
BBB has many, many complaints against them.Do not use!
Review about: Avasflowers Pastel Sympathy Vase Arrangement.
Reason of review: Bad quality.
Monetary Loss: $127.
Preferred solution: Full refund.
I didn't like: Size of the bouquet, What they sent.