Contact AvasFlowers Customer Service
How to Reach a Person at AvasFlowers
Verified Contact Information
Toll-Free Number:
-
1-877-638-3303
Customer Service:
-
1-877-474-6285Spanish
Media:
-
1-855-543-6712Opt-out of Marketing Emails
AvasFlowers Emails:
Legal
Privacy Inquiries
contact@avasflowers.com
optout@avasflowers.com
Opt-out of Marketing Emails
AvasFlowers Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular AvasFlowers Phone Number
1 (877) 638-3303
Average Hold Time
00:01:17
Average Calls duration
2 minutes
Most Popular AvasFlowers Email Address
privacy@avasflowers.com
AvasFlowers Live Agent Availability
13% of callers successfully reach a real person
Issue Resolution Rate
Low (6% reported full resolution)
Call Volume by Day
View full overview ›
AvasFlowers Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular AvasFlowers Phone Number | 1 (877) 638-3303 |
| Average Hold Time | 00:01:17 |
| Average Calls duration | 2 minutes |
| Most Popular AvasFlowers Email Address | privacy@avasflowers.com |
| AvasFlowers Live Agent Availability | 13% of callers successfully reach a real person |
| Issue Resolution Rate | Low (6% reported full resolution) |
| AvasFlowers Customer Service Rating | 2.3 out of 5 |
| Overall Customer Sentiment | Mostly dissatisfied |
| Contact Method Distribution | 86% phone, 14% email |
| Common Reasons for Contact | Request for information, product/ service, shipping and delivery |
| Customer Effort Score | Medium Effort |
| Prepare before the call to AvasFlowers | Order id or tracking number, phone number or first and last name |
Call Volume by Day
Contact Information
AvasFlowers Website:
AvasFlowers Help Center:
Corporate Office Address:
Avas Management Services, Inc.
200 Continental Dr., Ste 401
Newark,
Delaware
19713
United States
Other Info (opening hours):
Hours:
Monday - Friday: 9:00am - 5:00pm (EST)
Summary of AvasFlowers Customer Service Calls
887
TOTAL
CALLS
CALLS
02:00
AVG CALL
DURATION
DURATION
6%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call AvasFlowers?
Shipping and Delivery Question:
- “Mom never received her Easter flowers”
- “And it wouldn't delivered like it was supposed to be in and I want my money back I made a refund”
- “Order never received”
Request for Information Question:
- “Unable to speak to live person”
- “I want to know if the flowers were delivered to Tami Farley on Friday March 13”
- “I’m calling because I ordered flowers yesterday and you keep sending me these damn Texas. I need to contact somebody when I call that number. All I get is that automated *** and I go through like they asked me to do and then a little bit later”
Product/ Service Question:
- “Disconnected”
- “Disconnect during order processellsouth”
- “Complaint”
Activation/ Cancellation Question:
- “Cancel delivery”
- “Cancelled order”
- “Cancelation.”
Return/ Replace Question:
- “Change of delivery address”
- “Exchange order”
- “Order was changed by company need to cancel”
Payments and Charges Question:
- “Your order was wrong and over charged”
- “Paid extra”
- “I am a florist , and wasn't paid for a call in order”
Refund Question:
- “Want my money back”
- “Refund”
- “I want my money back right now. Nothing received.”
Staff Question:
- “Customer service”
- “They are horrible customer service i paid over$100 for a failed delivery, no communication while deployed.”
- “Can’t get through on customer service”
Cards Question:
- “Put my card info no account info or confirmation”
- “Change word on my greeting card”
- “Wrong spelling on card”
Account Question:
- “I forgot to put the apt # on the order”
- “Account credits question”
- “Forgot to put name in fkowers”
Website/ Application Question:
- “When I ordered flowers on your guys' website. I clicked a date. It is February wanted flowers per Valentine's Day. But for some reason, your website was set to march, and I did not realize that I requested a change of date and it was declined.”
- “My order isn't the same as the picture on website”
Other Question:
- “No flowers sent to hospital for Patricia Lyman at Strong Memorial Hospital”
- “Find my Flowers”
- “Order flowering plants”
Compare AvasFlowers Customer Service To
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AvasFlowers