I received late notice of a family member's funeral services. The family shared they needed a floral arrangement to be placed next to a picture of the deceased.
I googled 'Chagrin Falls Florists' (CF was the location for the service). The first florist that I read was Ava's Florists. I carefully reviewed the models of floral arrangements on their website and decided their work Was just what I was looking for. I spoke with their operator who shared yes, the arrangement would look like the website's photo.
I shared the color for the roses, pink and white. The representative also insured an early delivery the next morning. I text my family a copy of the arrangement (from the website) to share that I followed the arrangement just as they wanted, (fresh) pink and white flowers on a stand. These were the specifications I shared with the representative for which she responded my requests would be honored.
Upon arrival to the serve, I did not see the arrangement I ordered. I then proceeded to look at the cards. To my horror and dismay there was a card on a pathetic floral arrangement on a stand. I did take a picture of the pathetic arrangement.
The predominant colors were PURPLE AND LILAC, not the colors I requested, which were pink and white. There were very, very few pink and white flowers. The entire arrangement of flowers were shriveled, hanging downward as though they were dying. I immediately was embarrassed and hurt.
I spent $153.60 for an arrangement that was wilted and not the colors that I requested and expected. The flower arrangement did not reflect the arrangements displayed on the website for which the representative stated they would. I am complaining that the website does not state that they are an out of state company with delivers flower arrangements through third party in state florists. I would not do business with such a company.
Ava's Florists falsely displays beautiful online flower arrangements that are not reflective of the products that are to be delivered to customers. I am quite saddened by the lack of quality of a flower arrangement that was subpar and expensive.