Avasflowers - Carnations and ugly vase substituted for lilies and a clear vase in a $95 Birthday Arrangement
I sent my mother an arrangement for her birthday that I had previously received from Avas. The arrangement was a combination of all white lilies and roses in a round, low vase.
I upgrade to the deluxe version for $95. My mother received a multi-colored arrangement that consisted mostly of carnations, no lilies and 3 roses. The vase was brown and not shaped the same as in the picture I ordered. While I understand about substitutions, carnations are no where near a substitution for lilies and roses.
I called customer support right away. They were not aware of the substitution, looked into the situation and said they would give me a $9.09 credit. I made 3 calls in total and got no additional resolution.
VERY disappointing and VERY POOR SERVICE!! They should have held the florist accountable.
Review about: Avasflowers Arrangement.
Reason of review: Bad quality.
Monetary Loss: $40.
Preferred solution: Price reduction.