Not resolved

I sent my mother an arrangement for her birthday that I had previously received from Avas. The arrangement was a combination of all white lilies and roses in a round, low vase.

I upgrade to the deluxe version for $95. My mother received a multi-colored arrangement that consisted mostly of carnations, no lilies and 3 roses. The vase was brown and not shaped the same as in the picture I ordered. While I understand about substitutions, carnations are no where near a substitution for lilies and roses.

I called customer support right away. They were not aware of the substitution, looked into the situation and said they would give me a $9.09 credit. I made 3 calls in total and got no additional resolution.

VERY disappointing and VERY POOR SERVICE!! They should have held the florist accountable.

Review about: Avasflowers Arrangement.

Reason of review: Bad quality.

Monetary Loss: $40.

Preferred solution: Price reduction.

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