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Advertised vs Delivered
Customer service
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Product or Service Quality
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I was looking for a local florist to deliver flowers to my Mother on her birthday. Avas flowers came up on my local search so I assumed they were local as their ad boasts "same day flower delivery". 1) They are NOT local.

2)AFTER I placed my online order they call back and state they don't have that arrangement available but would "substitute" a comparable bouquet.

The substitution was ok but not what I wanted, the problem occurred when they delivered the flowers a day late, totally missed my Mothers birthday. No explanation why.

DO NOT USE THIS COMPANY IF YOU WANT WHAT YOU PAY FOR.

They have thousands of complaints against them. In the future, I will be more careful who I order online from.

Product or Service Mentioned: Avasflowers Bouquet.

Reason of review: Problem with delivery.

Monetary Loss: $60.

Preferred solution: Full refund.

I didn't like: Substitution policy, Misleading advertising, Store credit is a joke, Added hidden charges, Extra fees.

Company wrote 0 private or public responses to the review from Mar 11.
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