Manufacturer: Avasflowers Category: Delivery Services Clear all filters (22 of 22 reviews match)
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I ordered flowers on Valentine's Day and waited on the phone for an hour to let the sales rep verified that they can deliver on the same day and a driver was available and en route. After "confirming" that they can deliver the same day on Valentine's Day, they charged my money then sent me an e-mail saying they will deliver the next day. AVAS then cut off their phone line later that day; they are suppose to be 24/7. The following day, they "Will...
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I didn't like
  • Misleading website info
  • Rude agent
#1008567
I usually order my flowers from 1800flowers.com. I needed a same day delivery to a hospital. Ava's advertised as same day delivery, so I placed my order. My flowers were not delivered. When I called customer service they said that same day delivery had a cut off time of 12 p.m. The website does not mention a cut off. The website advertised same day delivery and allowed me to place my order with the same day delivery date. Customer service was...
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1.0
I didn't like
  • False advertisement
#1000521
On 13 January 2017, I ordered flowers from Ava's for my mother in Sun City.They were promised for delivery that day. As of 28 January 2017, the flowers still had not been delivered. I contacted Ava's by phone and after an extended hold, finally got a representative. I explained the situation and asked for a refund. I was informed that all they could do was a store credit. I found this unacceptable and asked for a supervisor. I was told I would...
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1.0
I didn't like
  • Flowers never came
#1000033

Avasflowers Same Day Delivery Service Review

#842334
1.1
Said it would be same day delivery! It wasn't! I don't think the employees have a clue about professional customer service! I will never place another order with this company again!
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I ordered flowers on Saturday morning to be delivered later that day. They texted me to tell me the order would be delayed until Monday. I wanted the order cancelled but they told me they couldn't cancel it. I waited 20 minutes to speak with a supervisor. An automated message said someone would call back between 3:30-4 but no call. Now today, Monday, they called to tell me the flowers would be delivered Tuesday, and not only that, but they can't...
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I didn't like
  • Entire experience
#995966
I ordered flowers for my girlfriend in Holland, MI about 11 AM for same day delivery on 1-20-17. Received a call about 5-6 PM asking if it was OK to reschedule for 1-21 and I consented to the change. Order was never delivered the next day so I call about 5:30 to find out the problem. On hold forever and forwarded to the "delivery" department. On hold again forever while they attempted to contact the "designer" who didn't answer the phone....
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Ordered same day delivery for my moms birthday...ended up playing phone call/text tag with represent ices, they continued to give me a run-around experience for the order I made and in the end could not deliver "same day"... VERY DISATTIFIED. If I wanted to have a delivery after my moms birthday, I would have mailed out myself. I requested a full refund after an afternoon of back n forth and told them I have no interest or desire to use the...
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I was assured by phone agent that an arrangement could be delivered on the same day and within a certain time frame. They were not; I was even texted by the company that the party received the flowers. I asked for a refund the next day and was told that Avas Flowers would refund my credit card. They have not done this. I was told by party that they received an arrangement the next day without my knowledge. The entire experience was a bait and...
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1.0
I didn't like
  • Being told what i wanted to hear and then not doing it
#984513
Avas flowers advertises same day delivery ... I placed an order online at 2:07pm. I got a call saying the cutoff for same day deliver was at 2:00 pm, they asked for an alternate address, I gave an alternate address ... I got a call the next day saying they could not deliver to the alternate address. These flowers were for a funeral ... they asked for another Alternate address ... they wanted to delivery flowers intended for a funeral to my 83...
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1.0
I didn't like
  • No delivery of the item purchased
#983528
Horrible first experience i ordered flowers by 8am on the day of my best friends dads wake which was at 6pm that night... the flowers i chose said in big print same day delivery available! As i continue to check the status throughout the day on the confirmation email i was sent it changed my staus to next day delivery although all morning it said set to delivery today... i was not ok with that and tried to contact customer service after waiting...
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They promised flower delivery same day yesterday. After I placed the order, the invoice was not correct, I called back and they told me they could not deliver same day. It was a bait and switch, but by then it was too late and I agreed to delivery by 10 am the next day (today). It is now 5 pm and I wrote to confirm delivery and they told me they were not able to find a "designer". Really embarrassed. Also - they say that they have a 45% "sale",...
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