2.3

Avasflowers - Terrible experience!

Placed an order for a birthday arrangement that was to be delivered the following day, a Monday. The arrangement was never delivered.

I emailed to complain and received an apology and a response assuring me it would be delivered on Tuesday. The arrangement was not delivered on Tuesday either. Around 6:50pm I received a voicemail saying the arrangement couldn't be delivered because the local florist said it was placed after their cut-off for the day! What?!?

I placed the order on Sunday and Ava's Flowers clearly "dropped the ball". Finally on Wednesday after several emails and phone conversations with Ava's the local florist delivered an arrangement that was not remotely close to what I had ordered. Ava's again apologized and refunded 10% (4.26) and gave me a store credit of 10.00. I explained that I would NEVER use Ava's again and didn't want a store credit, but they didn't care about that.

They assured me the local florist would make things right and would re-deliver the arrangement I ordered because they couldn't substitute without notifying the customer. Three days later and the local florist never called and never re-delivered. My sister finally called them and the apologized and explained that Ava's had not contacted them.

They re-delivered the correct arrangement. Moral of this dilemma - never ever order from Ava's again!

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Anonymous
Service
Avasflowers Delivery Service
I liked
Ease of their website
I didn’t like
Missed delivery date, Inacurate order
Reason of review
Order processing issue
Review #1214175 is a subjective opinion of PissedConsumer1214175.

Avasflowers - TERRIBLE

I Ordered flowers March 18, 2018 and of course they were not delivered the day I asked for them to be delivered I placed the order the day before and they were not delivered until three days later Costumer service is a joke they are no help and cannot fix anything. I sat on the phone for 15 minutes just to speak to a customer service rep who was rude and did nothing of course I Asked for a refund and they said they would have to contact their designer They also said they would credit me 10 dollars and that never happened DO NOT USE AVAS FLOWERS THIS PLACE IS A JOKE DO NOT USE THEM.

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1 comment

Anonymous
#1449362

The same thing happened to me! Ordered 3/18 and wasn't delivered until 3/19 even though I paid for same-day delivery! And the customer service rep was totally rude and didn't care.

Anonymous
Service
Avasflowers Delivery Service
Reason of review
Problem with delivery
Review #1213902 is a subjective opinion of PissedConsumer1213902.
1.3

Avasflowers - Grandmother birthday flowers

I ordered flowers from Ava’s for my Grandmothers 81st birthday on 3/17/18 at 11am. I was told she’d receive them by 4pm that day then I immediately received a text message saying call urgently about my order when I called I was told they had no driver to deliver today she’d receive them on the next day which was today 3/18/18 by 4pm she never received anything.

When I called to find out what was going on they placed me on hold a 5 times with no one returning to the phone. I received an email stating that my order was canceled and I’d receive a refund within 10 business days. That was totally unacceptable. They where quick to take my money and bad at giving it back.

Never gave an explanation as to why my order was not delivered just a bunch of transferring calls I’m so pissed who does that to a elderly lady on her birthday.

Ava is the worst flower shop ever. I plan on suing them for false advertising and emotional distress.

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1 comment

Anonymous
#1448204

Yeah you won’t win in any civil suit. They did give you an excuse.

They didn’t have a driver to deliver said flowers. In order to actually win in a civil case you have to prove damages and since there is no price tag for undelivered flowers after a refund there is no damages to record. Your booboo hurt feeling do not have a price tag. But I will say it’s priceless.

Priceless how you wait until the day of her birthday to arrange flowers yet expect others to in essence cover your *** and get mad at them when they don’t.

Grow up please. You failed to appropriately prepare and it bit you on the *** You get your refund and if she lives another year you will have another chance to get her a present in time.

user22617000
Service
Avasflowers Delivery Service
Reason of review
Order processing issue
Review #1213538 is a subjective opinion of poster.
1.0

Avasflowers - Worst service ever

Thanks a lot but it took you over four days to get the anniversary flowers to my parents that are 85 years old. This is been the worst company I’ve ever dealt with. Do not use this company!

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Anonymous
Service
Avasflowers Delivery Service
Reason of review
Order processing issue
Review #1211638 is a subjective opinion of PissedConsumer1211638.
1.0

Avasflowers - No delivery

Ordered flowers for a friend after surgery. No delivery.

Called customer service. Put on hold and disconnected.

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user78609315
Service
Avasflowers Delivery Service
Reason of review
Problem with delivery
Review #1210409 is a subjective opinion of poster.

Avasflowers - Not happy

I cant believe a simple flower arrangement cant be delivered on time. Flowers were supposed to be delivered to my girlfriend on her birthday and a day later they keep saying there on the way then i spent 5 hours and numerous calls just to be told it will take 7 days to get my money back.

Which I might add came out of my bank in like 5 min. This is *** and my girlfriend never got surprised with flowers on her birthday....

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user73598141
Service
Avasflowers Delivery Service
Reason of review
Order processing issue
Review #1205696 is a subjective opinion of poster.

Avasflowers - SCAM FLORIST

You will NEVER receive another order from our family!!!

You told me you were charging $49.98 and when I received the email’d receipt, you slipped in a $15 “Service Charge”, without my knowledge!

You charged me $65.93 and even though I called immediately after placing the Order, you REFUSED to cancel it, at my request. I even spoke with a Manager who also refused to cancel, despite the order being placed just 5 minutes earlier!

Additionally, I am writing to the Better Business Bureau, to make them aware of your SHADY practices.

I am also going into every review website to let people know you are SCAMMERS!

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Anonymous
Service
Avasflowers Delivery Service
Reason of review
Problem with delivery
Review #1205672 is a subjective opinion of PissedConsumer1205672.

Avasflowers - WORST COMPANY EVER

Couldn't deliver flowers. Charged me anyway. When I called, was put on hold and the service was cut off when I was on hold. Then after a huge argument on a second call I made back to them, they refunded but only partially - FOR NO FLOWERS RECEIVED!!

They said that they couldn't get the number right for the receiver of the flowers. They couldn't get the number right for me. They only tried one time-said they got an 'all circuits busy' message and never tried again for either. But still charged and never delivered.

I will NEVER order from this company again!

TERRIBLE SERVICE-ACTUALLY NO SERVICE!!!

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user63596301
Service
Avasflowers Delivery Service
Tags
I didn’t like
Marketing is a scam
Reason of review
Poor customer service
Loss
$75
Review #1204926 is a subjective opinion of poster.
1.0

Avasflowers - TERRIBLE

I ordered flowers for my mother's birthday and Avas Flowers sent her order to a local company called DFlowers. The level of Disrespect was so unreal.

I live in Georgia and I sent the flowers to North Carolina trying to surprise my mom for her birthday. Her flowers NEVER arrived on time and when she recieved them, the delivery driver was Very Rude. I called the flower shop and they were No Better. They talked very rude and nasty to me when all I wanted to do was make my mother smile on her birthday.

I ALWAYS order her flowers from Pro Flowers and I just wanted to try a different floral shop that was closer to her house. After being on the phone with 5 different individuals, I decided to get my money back. Customer service is what they lack and it's sad, but some people don't have good customer service. I will NEVER order from Avas Flowers or D Flowers AGAIN.

They made me feel as though my money was Not good. Sorry they loss what could have been a great relationship becasuse I ALWAYS order flowers for my family and close frineds.

I have spent Hundreds of dollars with Pro Flowers and they will CONTINUE to get my business. Avas Flowers and D Flowers, God Bless you and I will make sure that NO ONE I know EVER orders flowers here!!

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Anonymous
Service
Avasflowers Delivery Service
I didn’t like
Lack of service, Level of disrespect
Reason of review
Poor customer service
Loss
$70
Preferred solution
Full refund
Review #1199908 is a subjective opinion of PissedConsumer1199908.
1.0

Avasflowers - Avas Flowers is a scam

This company is a scam. Do not order. Please for the love order anywhere else, because you will 1.not get your order or 2.be incredibly disappointed because their ‘local people’ just go to super market and deliver whatever.

You will never see your money.

It is a scam business.

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macajo63_40
Service
Avasflowers Delivery Service
Reason of review
Problem with delivery
Review #1199089 is a subjective opinion of poster.