Middletown, New York
1K views 16 comments
Not resolved

Just had the WORST experience with www.avaflowers.com !DO NOT, I repeat, DO NOT use this service!

It is a scam, a bait-and-switch deal. I order flowers for a special someone for NURSES APPRECIATION WEEK yesterday, to be delivered TODAY. Well, the flowers were never delivered so I call them and inquire as to the reason(s). The "customer service" lady did not apologize but gave an excuse saying "this is a very busy weekend for us".

She asked for my contact information and said that the floral shop that was preparing my order would contact me shortly. After an hour and half without a call I called AvasFlowers again which I did receive a little better "customer service". Ben did apologize for the inconvenience and offered a 20% discount on a future order as well as guaranteeing the order would be delivered tomorrow. I told him that was still unacceptable and that I wanted nothing less than an upgrade to the Deluxe bouquet and the 20% off (if I choose to order through them again).

He said that would not be a problem and said "is there anything else I can do?" I said, "How about a confirmation email stating the upgrade and discount?" He said he was sending an email out as we speak so I hung up and waited for the email. An hour later without an email I called for the 3rd time and a person answers the phone with "wassup". I said "was sup???? Are you kidding me?

Is this Avas Flowers.com?" He said, "Oh I am sorry. I thought you were Maria transferred from the other line." I told him why I was calling for the THIRD time and what a nightmare of an ordeal this has been. He was very rude and unprofessional, not to mention subpar with his use of proper professional customer service. Jerome spoke in slang the majority of the time which drove me nuts!

I told him this company is a scam and that it was my fault for not doing a simple google search on the company to see the 121 negative reviews from PissedConsumer.com . He told me he was going to refund my money and I asked for a confirmation/transaction number. He said he didn't have one. I asked to speak to a manager which he also said there wasn't one.

I said, "this is not the 1700's, we have confirmation numbers for every electronic transaction." to which he replied, "I'm sorry, I didn't know we delivered flowers in the 1700's" ARE YOU F'ING KIDDING ME!!! I told him that we are done here and that I demand an email confirming that my money is being refunded to my account. He says "fine. I will type an email for you right now-will that make you happy?" As I am on the phone I hear his key stokes on the keyboard like a 6 year old trying to type for the first time, as he is reading aloud the email message...."we do a pol o gize we werrrrre unable....." in a slow manner!!!

I told him I am glad that I am going to school so I don't have to resort to his job.

He replies with "I am volunteering for the busy weekend." YEAH RIGHT!

Review about: Flowers Bouquet.

Review #317783 is a subjective opinion of a user.

Reason of Review / Monetary Loss Not specified / $54
Preferred solution Not specified

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Merrill, Michigan, United States #1299370
I hate them! I am so mad! Dry, brown roses for my 90 yr old Aunt!
2/14/2017...they are still running the same scam!!!
Gibsonia, Pennsylvania, United States #1165778
We are a Florist . and we deal with this on a daily basis
they lie cheat and steal orders daily from unknowing customers . they charge you 100 and give us the order for 39. and then are rude to us and say hey you took it for that , they don't care and there isn't even a florist on there staff its all out sourced , people that have no knowledge of flowers protect yourself order direct from a real florist in what ever town you need it thank you and so sorry this is allowed to happen , sincerely A real Florist
to Anonymous #1165790
Is it just with your floral business or is this a large scale scam? How Ava's flowers is still in business is upsetting. Better Business Bureau needs to get on them. I tried to report but I didn't succeed.
I just had an awful experience with Avas Flowers. I ordered Flowers for my mother. They delivered rotten, dead flowers. I sent them a picture. They resent my order. Dead, falling apart, withered...I could use a few more adjectives but I'm a lady. I sent them another picture. All they are offering is a refund on the flowers, not on processing. So, I spent $17 to have two rotten flower deliveries to my mother on the anniversary of my father's passing.
I had the same terrible experience with Avasflowers. I placed an order on Tuesday afternoon to be delivered on Wednesday. It was not delivered and when I called they said they didn't have the fresh flowers, therefore they would deliver on Thursday. They made a delivery of a 12 roses with no petals. everything fell off. It was just petals and the stem. I called customer service to complain, and ask for a refund. They said they wouldn't issue a refund because it was delivered already. They offer to re-deliver the flowers in 2 weeks since the person was travelling to europe, but they still insited in not issueing a refund.
Yorktown, Virginia, United States #785462
I ordered a dozen roses for Valentine day from Avas Flowers website. The roses were delivered a day early with the wrong name on the card. The worst part is the roses were damaged and some completely dead. I contacted their customer service line twice to try and resolve the problem and e mail twice but never got a reply. I got drop off their customer service twice when put on hold. I had to buy new roses at the last minute from a local flower shoppe. They have been unwilling to give me a full refund for this unsatisfactory order.
Lincoln, Nebraska, United States #783674
I ordered flowers from Ava's for my aunt for her bd in Nov.; everything went well, and she loved the arrangement. HOWEVER, now when I'm planning to send her flowers again, I find that almost every time I go into "MY" account, there's someone else's name and order history! (Sometimes I get mine.) I finally called them yesterday and after being transferred 3 times talked to a fellow who said there was just some difficulty with the megabytes or something; it really made no sense. He said he'd give me some extra bonus points. I also asked why they say they are local and asked where he was; it was New Jersey. My aunt lives in Michigan. Today, I am still getting other people's info. I will be trying to find a florist in her town or go through my local florist to wire an arrangement.
Also pissed off
Ava's is a fraudulent company! I also ordered flowers for my Mother's 90th birthday, but they did not come when they were promised. In fact, when I got in touch with the company, they said they were sorry and the flowers would be there in 2 days - HUH? Then when they arrived, I found they had been FedEx'd from New York City (to Kinards, SC). They advertise as LOCAL stores, but they are not...call and ask for their address and they will not give it to you. They are not physically located in EVERY SMALL TOWN IN THE US.
Jesse Soto
Austin, Texas, United States #741920

WHAT I ORDERED: I bought red daisies for my wife's birthday (her favorite) to be delivered at her work with some balloons and a card. I paid about $100 for the package along with express delivery to be delivered by 11:00 AM the next day. She works for a major company in an office that is highly visible to everyone. WHAT I GOT: She received a shipping box with a hideous orange pointy plant, no balloons at 12:00 PM. WHAT I DID: After my wife was laughed at by her coworkers, she called me to thank me for the plant. She sent me a picture of them as well because she knew that I wouldn't send her something so *** looking. She asked me if this was the correct order. I was shocked and explained it to her. I immediately called AVAS and talked to them about the situation. I asked for a full refund since the website says, "SATISFACTION GUARANTEED". I also read it in their policies that for any refunds, they would take 50% for restocking. In this case, I was sure that the restocking fee was just in case I changed my mind about the flowers. I didn't think that they'd have the nerve to charge me a restocking fee for sending us something that I didn't order. WHAT THEY DID: The rep had barely any empathy. You can tell that the company pushes quality assurance by telling their reps that they just want to hear the empathy by them stating the "I do apologize" script. The rep told me that the only thing she could do was resend the
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