Just had the WORST experience with www.avaflowers.com ! DO NOT, I repeat, DO NOT use this service!
It is a scam, a bait-and-switch deal. I order flowers for a special someone for NURSES APPRECIATION WEEK yesterday, to be delivered TODAY. Well, the flowers were never delivered so I call them and inquire as to the reason(s). The "customer service" lady did not apologize but gave an excuse saying "this is a very busy weekend for us".
She asked for my contact information and said that the floral shop that was preparing my order would contact me shortly. After an hour and half without a call I called AvasFlowers again which I did receive a little better "customer service". Ben did apologize for the inconvenience and offered a 20% discount on a future order as well as guaranteeing the order would be delivered tomorrow. I told him that was still unacceptable and that I wanted nothing less than an upgrade to the Deluxe bouquet and the 20% off (if I choose to order through them again).
He said that would not be a problem and said "is there anything else I can do?" I said, "How about a confirmation email stating the upgrade and discount?" He said he was sending an email out as we speak so I hung up and waited for the email. An hour later without an email I called for the 3rd time and a person answers the phone with "wassup". I said "was sup???? Are you kidding me?
Is this Avas Flowers.com?" He said, "Oh I am sorry. I thought you were Maria transferred from the other line." I told him why I was calling for the THIRD time and what a nightmare of an ordeal this has been. He was very rude and unprofessional, not to mention subpar with his use of proper professional customer service. Jerome spoke in slang the majority of the time which drove me nuts!
I told him this company is a scam and that it was my fault for not doing a simple google search on the company to see the 121 negative reviews from PissedConsumer.com . He told me he was going to refund my money and I asked for a confirmation/transaction number. He said he didn't have one. I asked to speak to a manager which he also said there wasn't one.
I said, "this is not the 1700's, we have confirmation numbers for every electronic transaction." to which he replied, "I'm sorry, I didn't know we delivered flowers in the 1700's" ARE YOU F'ING KIDDING ME!!! I told him that we are done here and that I demand an email confirming that my money is being refunded to my account. He says "fine. I will type an email for you right now-will that make you happy?" As I am on the phone I hear his key stokes on the keyboard like a 6 year old trying to type for the first time, as he is reading aloud the email message...."we do a pol o gize we werrrrre unable....." in a slow manner!!!
I told him I am glad that I am going to school so I don't have to resort to his job.
He replies with "I am volunteering for the busy weekend." YEAH RIGHT!
Monetary Loss: $54.