San Bernardino, California
0 comments
Not resolved

First time using this company.I ordered surprise flowers for a birthday on 6/28 set to deliver 7/1 (actual friends birthday) they delivered the very next day (totally ruined the surprised) called then upset the next day upset to ask why they were delivered (2) days early.

Their automated system takes you through a bunch of hoops. After (4-5) failed attempts to get a hold of a live person I became more frustrated. Finally I attempted for the last time but had to choose the option "Place Order" or they answered right away with no hesitation. They then transferred me to a rude CSR that said it was on the schedule for Fri 7/1????

I told her that I already received a picture of the flowers & the personal card I had written. I felt I received the run-around. The next day I received a text to call them (so impersonal) so I did! They said they can re-dliver @ no cost .

. . Yea F ing right! For what?

The surprise was already ruined. Website site stated $39.99 + $9.99 for delivery. They sure did charge my card almost $80. F that!

I called my bank to dispute the charge . . . Im not paying for them.

Plus they have you do a survey @ the end but if you answer "NO" not happy with their service or would you ever use them again (hangs up right away).Why would they want me to do the survey twice (the second time I called) BAD CUSTOMER service & I will never use or recomend this company EVER!!!!!!!!

Review about: Birthday Flowers.

I liked: Nothing.

I didn't like: Lies and mislead, Overpriced, Lack of ability to provide service promiced.

Review #875462 is a subjective opinion of a user.

1.5
Customer service
Diversity of Products or Services
Advertised vs Delivered
Product or Service Quality
Website
Exchange, Refund and Cancellation Policy
Value for money
Delivery Service
Style and Design
Staff
Discounts and Special Offers
Price Affordability
Turnaround Time
Reason of Review / Monetary Loss Problem with delivery / Not specified
Preferred solution Not specified

Had an Experience with Avasflowers?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be first to start a discussion.

You May Also Like

"I ordered flower for delivery on the Thursday before Mother's Day last week. I specified that I wanted the flowers delivered on the Sunday in which Mother's Day is observed,..." Read more
"I've had a terrible experience with Ava's flowers, first they ruined the surprise by calling my cell phone and asking for the wrong person (Lili) note my name is Leslie...." Read more
"I was very disappointed! My boyfriend who lives 35 hours away purchased what he thought would be a gorgeous bouquet of flowers for valentines day. It arrived early afternoon on..." Read more
"DO NOT USE AVA'S FLOWERS IN LOCKPORT, IL! First photo is what is advertised online. Next photos is what I got. Roses are already turning brown, ..." Read more
"I spent $80 on a fruit basket for my daughter and what arrived looked nothing like the picture. The basket was pathetic and the amount of fruit came no where..." Read more
"Brand seal 0 444570. Mondelez International group 04050030586500, 04050030588600. Honey Maid I purchased a box of Honey Maid Cinnamon Grahams on Saturday March 25, 2017. I am extremely disappointed in..." Read more
"No where near as comfortable as the one in the store Seams run across arm rest where your hand rest ,piping crooked on one side No longer set in and..." Read more
"I went thru the enrollment process, wanting to be insured for 2016. Unfortunately, because of my financial situation, I was unable to make my first or any other premium payment..." Read more