Avasflowers Arrangement Reviews and Complaints
Avasflowers - Unsatisfied costumer
Ava flowers is a scam delivered 12 roses without vase charge . $ 55.63 trying to contact them no answer from them and 24 hour number doesnt answer should have seen reviews first.
Avasflowers - Disappointed to say the least
Ordered flowers from this company, after receiving them and comparing them to the picture (very different than what was actually sent) beside the description I was severely disappointed. I sent customer service the following email: To whom it may concern: Let me say I almost never give negative ratings on line, because this is an imperfect world and I almost always give someone the benefit of the doubt.
Having said this I was EXTREMELY DISAPPONTED with my order from your company. I have enclosed the picture of what I purchased and what was sent. In my opinion this was a very unprofessional job. I expect to hear from your company on this matter by tomorrow or I will put this review on your website along with the pictures and let your other customers decide if they want to do business with this company.
Their response: Good Morning: We regret that you were unhappy with the receipt of your item. After reviewing your beautiful photo, and reviewing the recipe of this particular arrangement all flowers are represented accordingly. Therefore, your order has been approved and meets the Product Description as well as our Substitution Policies. I have attached a copy of both for your viewing.
The key to their answer was that the "recipe" was accurate, but their picture did not match the "recipe". Then why have a picture beside the "recipe" unless to fool the customer.
Avasflowers - The damaged my reputation and embarrassed me in my community
I ordered a very expensive and (according the the picture) impressive looking arrangement for a treasured client's major business opening. I was mortified when I saw what was delivered (too late).
So embarrassed. It was a half-assed imitation. It looked like I made it myself. The flowers weren't right, they weren't open, they were all gnarly looking, and the balance/design was all wrong (this was a design BUSINESS opening, over 1000 people saw it).
The card was a handwritten thing, not even nice writing. This went in front of the entire community with my name and my business name on it. I am livid. They returned 1/3 of what I paid.
Should have been a full refund. They should have paid me for the damage they did to my reputation.
Avasflowers - Didn't Deliver
I specifically requested an arrangement of camellias for my parents 70th wedding anniversary (the same flowers used in their wedding arrangements). I was charged over $70!
What was delivered was a bunch of carnations stuck in a vase - I could have bought the same at Walmart for $10 This was a surprise, so the recipient did not know what was paid or what was requested. Consequently, I didn't know about this switch until I received pictures from other family members a couple of days later.
Avas has refused to credit or adjust the amount paid even tho they acknowledged what was delivered was not a $70 arrangement. In other words - they don't care!
Avasflowers - Poor Quality of Flowers
Update by user Apr 27, 2017
They had a very unprofessional bouquet delivered that looked nothing like the one I ordered. When I called customer service to complain they said they would send another bouquet.
It never showed up when I called again they admitted dropping the ball. All they offered out of three days of frustration is 15% refund.
In my opinion between the poor quality of the flowers and terrible customer service I expected a full refund. I will never use this company again.
Original review posted by user Apr 26, 2017
I was very disappointed in the quality of the flower arrangement I had sent. It was not even close to the bouquet I picked out online and what they delivered looked cheap.
For $70.00 that I spent it should have looked better. And when I called to complain I was told another arrangement would be delivered and it never showed up. Very POOR customer service. I will never use Avas Flowers again.
There are a lot of floral companies out there but I thought I was ordering from a local florist so I would get better service and quality. Next time I will call ProFlowers and know that I will get the quality that I expect.
Avasflowers - Carnations and ugly vase substituted for lilies and a clear vase in a $95 Birthday Arrangement
I sent my mother an arrangement for her birthday that I had previously received from Avas. The arrangement was a combination of all white lilies and roses in a round, low vase.
I upgrade to the deluxe version for $95. My mother received a multi-colored arrangement that consisted mostly of carnations, no lilies and 3 roses. The vase was brown and not shaped the same as in the picture I ordered. While I understand about substitutions, carnations are no where near a substitution for lilies and roses.
I called customer support right away. They were not aware of the substitution, looked into the situation and said they would give me a $9.09 credit. I made 3 calls in total and got no additional resolution.
VERY disappointing and VERY POOR SERVICE!! They should have held the florist accountable.
Avasflowers - Arrangement Review
A friend ordered a $100 floral arrangement for a viewing...in person it looked like less than worth $50! I am sendind my friend a photo with my recommendation to try and get some of her money back.
I think this is a nationwide discount chain that uses second rate florists ( or keeps most of the money and orders something else) and gets lots of orders by being first on the alphabetical list in any city! I would never recommend them.
Avasflowers - Horrible Flower Shop!
I ordered flowers from michigan for our new granddaughter,I myself have been a florist for 27 years! I looked at Avas website & liked what i saw.
I directly called Avas & spoke to a young lady named Linda. My order was simple,I wanted a Teleflora product Delux. She guaranteed me they carried the keepsake vase. I explained to her that with my floral experience I would certainly understand if they did not have the keepsake vase & I would be fine with ordering something else.
She said no we have it no problem! So,as I ordered,she sent an email to my cell phone confirming the order (mind you I was calling from my business phone) I questioned why she had typed all the flowers out,with substitutions and not just the teleflora name of the actual arrangement? She explained that is the way they have to write up the order! So,the day went on,no confirmation of delivery,then I receive a picture of flowers that I never ordered!
Called Avas only wanting the arrangement replaced,they refused! They addressed me to call them back the next day (inconveniencing me once again) but that they had it all noted in the system. So,the next morning I called. The supervisor,Melanie S.
stated the "designers" who created my arrangement were unable to address the issue & she could not get ahold of them! So,I told her I only wanted the arrangement replaced with the correct order,she said that is not their policy! So,I wanted a refund minus the delivery because understandably it was delivered. She said they could only give back 15% but she'd make an exception & give me 20%!
In all my years as a florist,the first thing we would do is replace an arrangement & pick up the other arrangement! They REFUSED! oh and might I add they offered a $10 in store credit! which I refused because #1 I'm out of state so it does not "apply" to me & #2 why would I shop there again?
This is A HORRIBLE flower shop and should not even be in business!! It's so sad that they do not care if their customer is happy,they would rather just take their money & say "oh well" Karma will catch up real fast with them and I will be SURE to spread the word of this terrible experience!!!
Avasflowers - A Fraud
Ordered from a company marketed as a local florist. Come to find out, they are not local at all.
Policy states flowers may be substituted but the same make and feel will be the same. Not at all! After contacting several customer service people, some with the title manager, only heard from one stating my flowers were fine per policy and refunded me $10 from a $90 order. After that I couldn't get anyone to respond.
The one thing I really wanted from the arrangement was the purple vase.
These flowers were for my mother's 70th birthday and purple is her favorite color. You can see from the photos, that the flowers didn't even begin to look or feel like the advertised photo.
Avasflowers - The absolute WORST COMPANY to deal with
My mom ordered flowers (bouquet and orchid) to be delivered for my 40th birthday. She also ordered balloons and cards.
Her total was ~$215. The items that were delivered were worth no more than $60. The orchid that was delivered are what you find in your local supermarket for $20. The customer service manager I spoke with was EXTREMELY rude.
She had NO compassion at all. Toward the end of my conversation with her, I mentioned that I would outreach to ensure leadership gets wind of how they treat customer and her tone changed. She did a 180. The hold time is insane.
I spent >1hr on the phone with them and spoke to the reps for no more than 12 minutes. The rest of the time was spent on hold. They get paid to leave consumers on hold. I plan to make complaints on every board possible until someone from their leadership team outreaches to me.
This company should not even be in existence. Their business model is savvy (outsourcing to local vendors for delivery. Possibly a 80/20 payment shift) , but somewhere along the line, they lost the sincerity and customer service that should be present in their industry. I had to pressure the rep to reimburse my mother for the purchase.
Her response "we can offer you $14 back (YES - $14) and a $20 gift card for a future purchase. Beyond laughable!!! I insisted that that was an insult and beyond ridiculous, so they offered me ~$100 back and had the florist come to pick up the arrangements the following day. The credit has not been issued as of yet.
I wonder if Matt Neuenhaus or anyone on his ELT is aware of how consumers are being treated. The entire operations needs to be revamped. Just awful. Please take my word of advice and order elsewhere.
Even 1800Flowers in much better. Sandy White