Avasflowers - Ava's Flowers Mother's Day Nightmare
I ordered flower for delivery on the Thursday before Mother's Day last week. I specified that I wanted the flowers delivered on the Sunday in which Mother's Day is observed, which was May 8, 2016. I called my Mother ob that Sunday to ask how she enjoyed her flowers and she informed that she never received them. I called Avas Customer Service and was put on hold for a couple of minutes, then I was told that I had to receive a call back and to schedule a time and the only option was the next day. I did not schedule a time and opted to call Customer Service the next day on Monday. I did so and checked the status of the delivery and was told that the delivery was being made today. THAT IS NOT WHAT I PAID FOR! Then I attempted to speak with someone about canceling the order, I got the same option to receive a call back. So I called the Customer Service again, this time I opted to purchase flowers so I could speak to a living human being and the first Rep. transferred me back to the automated option of a call back. I called Customer Service once again and informed the Rep. that I needed to cancel the order and to not transfer me to the automated option of getting a call back. The Rep. brought my order to confirm, I told him that I need to speak with a living person to cancel this order, he chuckled and assured me that he was transferring me to a living person, then he proceeded to transfer me back to the automated call back option.
Part of the problem I have is that when I checked the status of the order, they said the flowers were being delivered today. My Mother has left out of town, so she cannot receive the flowers. THIS HAS BEEN A HORRIBLE EXPERIENCE! My advice for people that order flowers to be delivered, use a FTD service provider! I have used FTD for decades and never had this problem. I will never use Ava's or any other floral delivery service again, except FTD.
As an only option, I opted to receive a call back between 2:00pm and 2:30pm, it is now after 4:00pm, and I have received no call.
This person wrote the review because of poor customer service at Avasflowers and attached a photo. Reviewer claimed that he or she lost $80 and wants Avasflowers to issue a full refund.
The most disappointing in user's experience was do not use this company everrrr, service overall, lack of accountability and no easy access to your sales rep after hangup. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.