AvasFlowers
Reviews and Complaints
Don't Ever Use Ava's Flowers
Avas Flowers is MINUS 3 Stars or Less
Didn't Deliver
- Charged for specialty order and delivered cheap
- Lied to me
- Did not deliver what was ordered
Preferred solution: Full refund
Order was delivered after funeral
Order was placed on 3/29/17 for total of 68.93 including delivery. I specified the service was at 11am on 3/30/17 and was told the order would be delivered the morning of 3/30/17.
I received an email from Avas Flowers stating the actual delivery time was 3:35 pm on 3/30/17. When I called customer service they offered me a store credit. I told them I did not want a store credit that I wanted a refund. The rep stated I could not get refund because the order was delivered.
I stated yes, but it was delivered late and I asked to speak to supervisor. Rep stated supervisor would tell me the same thing and placed me on hold. Rep came back and stated she could give me 10% (4.99). Reluctantly I agreed.
Upon further research I found their refund policy: "Non Delivery/Late Delivery - With respect to all delivery policies stated in this section, in the event that no delivery attempt was made and the order was not delivered on the requested delivery date, we will offer the Customer (i) a re-delivery attempt; (ii) a credit towards the purchase of Products; or (iii) a full refund, at the Customer’s option." I emailed CS with this information and requested balance on my order (63.94) to be applied to my account and was denied. I asked several times for refund and kept getting denied. CS states order was delivered on time even though delivery email states otherwise. Upon further research I discovered they are not a local florist as they advertise.
They are in NJ.
I am in SC and placed the order for NC. I have attached copies of emails.
- Company doesnt adhere to refund policy
- Order not delivered on time
- Refund amount
Preferred solution: Full refund
The worst customer service ever experienced!
Preferred solution: Full refund
Classic Bait and Switch...SCAM ARTISTS
Your satisfaction is NOT guaranteed
- Nada
Preferred solution: Price reduction
Terrible product and even worse customer service
- Bad service
- Not what was paid for
- Flowers died within 2 days
Preferred solution: Full refund
Flowers were wrong, missing upgrade, customer service useless.
Avasflowers Roses Flowers Review
Worst Company Ever
- Delivery and how they handled the issue
Preferred solution: Price reduction
Resolved: No delivery! Missing flowers
The company refunded my money. Thanks for your help.
- Worst company ever
- No flowers delivered after i paid for them
Preferred solution: Deliver product or service ordered
AVAS FLOWERS- BUYERS BEWARE!!! NO DELIVERY NO REFUND
NO DELIVERY NO REFUND
- Worst experience ever
Preferred solution: Full refund
SCAM
Avasflowers - Arrangement Review
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Avas is a sending only call center and not a real florist. They wire your order to a real florist and send them about half of what you paid and that total sent also includes the real florists delivery.
So, if you paid $88, the real florist received $44 and had to take their delivery fee out of that total. Most charge between $10 and $15 (some more depending on distance and if the delivery address is in a rural area) So... if the florist charged $15 for delivery, that $44 just turned into $29 in fruit, the basket it came in, time paid to the employee who assembled it, the plastic wrap, ribbon for the bow and card attached so the driver knows where to deliver it.
Right now the only wire service Avas is allowed to use is the FTD Mercury system. Complain to FTD as well.