Anonymous
map-marker Plymouth Meeting, Pennsylvania

Horrible customer service.

They phoned me concerning an order that needed to be elevated to another department, when I tried to call I got a complete run-around. I ended up calling 6 times with no help or resolution. Then I called back and asked them to cancel the order and they hung up on me.
View full review

User's recommendation: Do not use this company!! It

Anonymous
map-marker Chalmette, Louisiana

Did not deliver at the time that was agreed upon...

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
order# 1071**** Dear Avas, I was guaranteed a time of 900am to 1200p on 9/19/2023 for a specific personal reason. I told the agent to cancel the order if you could not commit to that time. She specifically put before 1200 noon. The order was received at 135pm. I am not happy at all and would like a total refund. I am a dedicated customer but you didn't live up to our agreement. Brian Abadie 850-687-**** or abadie111@***.com. Thanks, Brian
View full review

User's recommendation: Dont trust delivery time

Maryjane S Vvc
map-marker Dallas, Oregon

Very unhappy with the flowers and vase.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AvasFlowers - Very unhappy with the flowers and vase.
Well I was charged 74.00 for a very plain and ugly vase no ribbon like I requested it and the flowers very so depressing. I had send them to my Niece. I would not even want them for my self. I will never use this flowers company again ever.
View full review

User's recommendation: Don’t buy from them.

Anonymous
map-marker Memphis, Tennessee

Less than 10 minutes after ordering flowers, I tried to cancel my order, because of a problem with a different florist this company refused to cancel. The order was for the following day

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I tried to stop an order ten minutes after completing an order because another florist had placed my flowers where they could not be seen. I made an order with avis to the same address for the next day however the prior florist call and explained were they had left the flowers. When trying to stop avis on the second order (10 mins later) No one from customer service would return my call until the next day and refuse canceling.
View full review

User's recommendation: Do not order

Anonymous
map-marker Sunnyvale, California

Non delivery of flowers

After this latest episode with Avas Flowers, I never plan to do business with them again. It was very inconvenient to get a voicemail from them telling me the "florist had a problem" with the bouquet & couldn't deliver it the day I requested, which was the day before I got this voicemail. When I tried to give them a call to let them know it was okay to deliver the flowers that day, I was met with a recorded voice asking me to take part in their customer service survey. It was.only after giving them a lousy evaluation on their survey that a real person called to find out how to make this mishap better. Mind you, I got this call 15 minutes before the memorial service I had ordered this bouquet for was set to start! After being reassured that Avas Flowers couldn't deliver the bouquet in that time frame, the sales rep asked me if they could deliver the bouquet to a family member instead. After I gave this person's information, I found out she wouldn't be returning home for another 3 days. So, she probably came home to a wilted & dead bouquet sitting on her doorstep.
View full review

User's recommendation: Shop local. Wherever you're sending your bouquets and/or plants, find a local florist in that community & give them the business instead.

Richard M Xxe

You can’t contact anyone by phone or online. I don’t know if I have an order or not

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Ordered flowers, online said delivered, didnt, tried to reorder with computer , no luck, no one answers phone, still no delivery. Why do you advertise same day delivery but two days later and you dont answer phone
View full review
Loss:
$80
Cons:
  • Are you there

Preferred solution: Deliver product or service ordered

User's recommendation: Don’t even shop here

Resolved
Wendy H Bln

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Did not deliver

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Jul 27, 2023

Company resolved the issue.

Original review Jun 17, 2023
Ordered 2 floral arrangements received one got a text at 2pm on Saturday on purpose after 2 avas knew I could not order and get flowers for Sunday for father's day the arrangements were for my Son and Dad at the cemetery then said they will be or should be Tuesday no f!!! You dont buy from here read the BBB complaints
View full review
Loss:
$145
Cons:
  • Will not get the flowers you get lied to

Preferred solution: Full refund

User's recommendation: Don't buy here

Thomas F Aiv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My order did not come today I order September 1...

My order did not come today I order September 1 is supposed to come september 2 And it did not come I would like to know why and when
View full review
Sharan W Zyj

Absolutely ridiculous what was sent!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AvasFlowers - Absolutely ridiculous what was sent!
I ordered an European Garden and she got a basket full of IVY AND ONE PLANT!!! One!!! Nothing else.. That is just terrible to send out one plant with cheap ivy to fill up the basket! It is so embarrassing!!! She said I got a basket of ivy with a plan in it! WHERE IS THE OTHER PLANTS FOR 63$ ??? She says it just full of ivy but only one plant at the left side front the back is nothing but ivy. It was suppose to have different plants. Charge me for a garden of one plant and then cheap fillers so disgusted!!!
View full review
Loss:
$40
Cons:
  • Obviously send out cheap stuff like ivy

Preferred solution: Price reduction

User's recommendation: Never ever use this florist! A rip off, charged for a garden and sent 80% ivy and NO PLANTS AS SHOWN

1 comment
Guest

Avas is NOT a florist. They are a web based order service.

So out of the $63 spent AVAS kept $19 just for taking your order.

Then they contact a real florist and send them the remainder of the money to fill your order. You are not going to get much for $44!!

Riley F Kxl

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Expensive, Delivered Late, AND Not What I Ordered!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AvasFlowers - Expensive, Delivered Late, AND Not What I Ordered!
AvasFlowers - Expensive, Delivered Late, AND Not What I Ordered! - Image 2
Ordered a medium vase, balloon, and ribbon over the phone on a Tuesday to be delivered Friday morning. Not only was the delivery four hours late, but it was delivered without the balloon and ribbon! The image of the flower arrangement looked only faintly like what was delivered. You'll receive better flowers by physically going to a flower shop and you will save yourself the $25 service fee! Prices are way too high!
View full review

Preferred solution: Price reduction

User's recommendation: Way better options available than Ava's. Don't order flowers online. Best service going to a physical florist.

Anonymous
map-marker Houston, Texas

Order status

No. Thank you. I don't get a text to when my order arrives at the location. Just concerned about it. Everything was beautiful.
View full review
Anonymous
map-marker Doylestown, Pennsylvania

The flowers could have been placed on a spray. There was plenty of flowers in arrangement. I also requested a red, blue and white ribbon. One color, red.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I was quoted a price for floral basket. I thought I got a discount, but I didnt see one. I did not receive final price. Can you send me one?
View full review
Ellarae Ncj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Haverhill, Massachusetts

Avas’Flowers delivered flowers to my Mother one day later than anticipated.

MORE IMPORTANTLY, I had ordered a box of chocolate truffles in addition to the flower bouquet. The truffles WERE NEVER delivered! I AM VERRRYYYUPSET!!! I paid $17.99 for the chocolates. I have tried numerous times to reach their customer service, but to NO AVAIL!!! PLEASSSEEEErender this issue ASAP!!!
View full review

User's recommendation: Don’t purchase flowers from Avas

Natlie N

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Do not shop here

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AvasFlowers - Do not shop here
AvasFlowers - Do not shop here - Image 2
At least the the virtual card delivered. You know what didnt? My order, no one to talk to at Avas. No one to chat with. No refund. They are thieves. Today, Tuesday I called and AvasFlowers is closed. Imagine that. I will go on every social media platform to tell people not to do business with these crooks.
View full review
Loss:
$199
Cons:
  • Thieves
  • Lack of integrity
  • Poor customer service

Preferred solution: Full refund

User's recommendation: Do not shop here

Anonymous
map-marker San Antonio, Texas

They lie about delivering on time.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Placed an order on Saturday 8-12-23. Was told it would be delivered on the 8-13-23. Guess what still waiting. What ever you do do not use this company they will lie to you to shut you up. Beware scamers!!!
View full review

User's recommendation: Beware scamers

  • 1
  • ...
  • 4
  • 5
  • 6
  • 7
  • 8
  • ...
  • 279