Avasflowers - DIsatisfied with Avas Flowers

Do not used Avas Flowers. For my flower order Avas did not keep their promise of timely delivery.

I ordered an orchid on 2/13/19 for delivery on Valentine's Day 2/14/19. I attempted to track the delivery by using the 1 800 number provided by Avas. The automated line kept saying the flowers were being delivered but never gave any time, date or location information. I was never able to speak to anyone form Avas about my order.

This was very frustrating. The flower showed up 2 days late.

I was never given any explanation as to why the delivery was delayed or when the flowers were delivered. In conclusion Avas has very poor customer service.

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1 comment

Anonymous
#1648487

Avas is a call center with two locations. NY and NJ.

They wire your order to local florists in the area you need them delivered, but don't send them what you paid for them. At holidays we florists turn our wire services off once we reach capacity of what we can deliver and still take orders from our regular customers. Otherwise we wouldn't get it all done. Avas sends out after holiday orders once those wire services are turned back on with no mention that these orders were to be delivered on the holiday.

Most real florists won't accept after holiday orders as it tends to get their drivers cussed out.

In smaller areas florists can't afford to pay for the wire services as they are expensive and Avas won't pay the florist any other way than wiring them. So orders don't get delivered during or after the holiday.

DarkBirman
Reason of review
Problem with delivery
Loss
$80
Preferred solution
Price reduction
Review #1475515 is a subjective opinion of poster.
1.0

Avasflowers - What a joke

I ordered flowers for my wife on Valentines Day. It said it would be same day delivery.

Then I got an email stating that it would be delivered the next day. Well on the next day, I got another email stating that my order would be delivered on Feb 18. This is not acceptable!!!

They charged me over $100 and then screw me for a 4 day late delivery. I will never use Avas Flowers again nor will I ever recommend them to anyone.

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AbashedFieldSpaniel568
I didn’t like
Lied about being local
Reason of review
Problem with delivery
Loss
$105
Preferred solution
Full refund
Review #1473118 is a subjective opinion of poster.

Avasflowers - Ava’s flowers did not delivery my Valentine’s Day flowers

My husband ordered Valentine’s Day flowers for me on Wednesday February 13 2019 he paid an extra 20:00 for them to be delivered on time he spent a total of 92.00 valentine was on the 14th no flowers were delivered and now it’s Friday and still no flowers at this point you ruined my surprise totally so now all I want is a refund we will never do business with you again and l keep calling your number just for it to keep going to voicemail shame on you not even to call me back again my number 216-407-4283 Ava’Flowers you are a rip-off people be aware

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Anonymous
Product
Review #1472920 is a subjective opinion of PissedConsumer1472920.

Avasflowers - The worse service ever

I place a order on the 13th with overnight shipping for my daughter and never got it on the 14th and I called customer service many times no never answer the phone.

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PointlessSiamese
Reason of review
Poor customer service
Loss
$97
Preferred solution
Deliver product or service ordered
Review #1472722 is a subjective opinion of poster.
1.0

Avasflowers - I don't think you understand the concept of flower delivery

If you offer a product or a service you should be able to deliver it and also in time! Your customer service team (at least 2 of them) doesn't know how to deal with customers! Worst thing ever, won't recommend you to anyone!

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SmarmyJellyfish435
Review #1472170 is a subjective opinion of poster.

Avasflowers - Company cannot deliver on Valentine's Day

I called this company to Have Flowers delivered on the same day. I explained to the Representative that if they could not deliver today, please let me know.

I was Promised that they could. not an hour later....I received and email stating that orders delivered 4 days before the Holiday (delivery cannot be guaranteed. I then attempted to contact customer service to cancel the order. Finally after being on hold for over an hour and Customer Service Rep came on the line and she stated that she will have to transfer me to another representative to get my order cancelled.

I was the told that they cannot call me back until tomorrow by an automatic message.

I am sure this is just a way of buying time. I am completely disappointed with this and I will be back in touch with the results of this very unprofessional business tactic.

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EssentialSawfish122
Reason of review
Problem with delivery
Loss
$240
Preferred solution
Full refund
Review #1471632 is a subjective opinion of poster.

Avasflowers - What a joke

i placed an order to Avas flowers online on the 28th of January to be delivered the 13th of February and it was not delivered. i called and got the run around and now it says it for redelivery???

I am actually wondering if they are going to be delivered at all... Ican't reach anyone on the phone and when I do they transfer me and I have to hold an extremely long time......UUUUGGGHHH

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2 comments

ThornySeaSnake845
#1647111

my name is Cassie Franks and the company I had a terrible experience with Avas Florists, it says Cassie Franks as the company and this is wrong

Anonymous
#1647103

This is a review about AVAS Florist not me Cassie Franks somehow this got switched around, bu take my advice do not use AVAS at any cost. Their customer service is non-existent at best, all they is put you on hold and transfer you around the flowers were finally delivered a day late and it was 9 pm on Valentines Day before they delivered them.

This is totally unacceptable to me and no compensation was offered at all. N ever use them, this was all due to their error!!

QuarterlyCloudedLeopard
Reason of review
Problem with delivery
Loss
$60
Preferred solution
Let the company propose a solution
Review #1471631 is a subjective opinion of poster.
1.3

Avasflowers - Worst ever

The floral arrangement looked nothing like i expected. Then on top of that, after corresponding back and forth with customer service i was tokd that i only had 24 hrs to file a complaint which i did!!!

U be the judge.

The flower arrangement i received on the left, the arrangement i expected on the right. I paid for the premium arrangement.

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1 comment

Anonymous
#1644098

The arrangement you paid for is made of silk flowers. Avas doesn't bother to tell you that and live and silk look a lot different.

Avas isn't a florist but a sending only call center with NY and NJ locations.

They wired about half what you paid them to a local florist that created a similar representation in live flowers for the money they received. We receive orders from them daily and refuse the majority of them because there's no way to duplicate the arrangement for the money they send.

MachoBorderCollie
Review #1466853 is a subjective opinion of poster.
1.6

Avasflowers - DO NOT ORDER FROM AVAS!!!

I am never one to write a review; however, I have had such a horrible experience with this company that I want to protect others from making the same mistake. I ordered flowers on a Wednesday to be delivered on that same day.

They never arrived. I called Avas helpline and was placed on hold for a half an hour and finally gave up. I called back shortly after and was put on hold again for a significant amount of time. When I finally heard from them, the girl said she would look into it.

I never received the call back she said I would. On Thursday, I called again, was put on hold again, and had to hang up because of the time. When I called now for the 5th time, I was told they were to be delivered on Friday, two days after I had wanted them delivered. Of course, Avas had already billed my account for this.

When I tried to make changes, the helpline employee had such a hard time understanding what I was saying that I felt like I was talking to a child.

The service was atrocious. Save your money and use a different florist!

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SugaryToucan447
Tags
  • Avas Flowers Horrible
I didn’t like
Poor customer service, Lie about delivery, Horrible service line
Reason of review
Problem with delivery
Loss
$85
Preferred solution
Price reduction
Review #1466520 is a subjective opinion of poster.

Avasflowers - Buyer Beware-go else where.

Flowers were promised delivery on Monday, come Wednesday we called. took three calls before someone answered the phone and their response was "I'll have to call the developer to see what happened".

Their recorder says we will call you back between 4-4:40, never happened. The sender requested a cancel and a refund, but refused by Avas...just refused a refund...

Flowers arrived on Thursday evening, placed right in front of the screen door, if the door was opened from the inside they would have crashed! Not delivered in a box or bag. The bouquet was very small, not advertised and not what was purchased.

The care instructions on the card were blank and the paint on the vase was peeling off.

The handling fee is way more than a delivery fee. Scam

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Anonymous
Reason of review
Bad quality
Loss
$65
Review #1464308 is a subjective opinion of PissedConsumer1464308.