I placed an order of flowers for my daughter's birthday to be delivered on Friday 11/16/12. On 11/18/12 I was advised that the flowers never arrived.
When I called Avas Flowers the representative could not give me a status of my order or why it was not deliver or if it was going to be delivered or offered an apology for the inconvenience. When I asked to speak to a manger I was advised that one will be calling me back some time on Monday because they do not work on the weekends. Monday morning came and went no call, Monday late-afternoon on 11/19/12 I called and was greeted by a very tired, uninterested representative that once again could not give me a status on my order so I asked her to cancel my order; in a stern indifferent tone she mumbles "apologize for the inconvenience your order has been canceled, have a good day!...A week later I still had not received a refund, I called my bank advised them that I had not received the product and I have called & cancel the order. 11/26/11 I called Avas Flowers to confirm the cancellation and was advised (by the very rude rep) that the order was canceled.
My bank contacted Avas Flowers and where told that the flower had been delivered, so my bank can not assist me in getting my refund. How could this be, I cancel the order! I checked with my daughter and to this day the flowers have never been delivered. 12/3/12 I called Avas Flowers and finally I was able to speak with Mary a manager, who apologize for the inconvenience and advised me that she was processing my refund (as we spoke so it can post that evening).
I also asked Mary to send me an email with the conformation of my refund, she send me an email thanking me for talking to her about my experience...no mention of my refund or how poor my experience was. Needless to say today 12/10/12 I still have not received my refund or flowers...I send Mary an email advising her of my frustration and that my credit was never process, I have not heard back from her and when I called customer service I was told that I needed to speak to a manager, no one was available and they will give me a call.
My advise will be to never order from this company because even if they tell you that the refund is being process you will never get your money back... This was the first and last time I use this company