Here's my communication with Avas:
I have given you more than sufficient time to address my comments.(I waited 5 days - no response) Your lack of any response clearly shows the type of organization that you are. That in no way is a positive statement. Therefore, I will begin to spread the word so that people avoid using your horrible, deceptive and fraudulent services.
Sent: Tuesday, August 14, 2012 1:05 PM
To: 'Avas Flowers'
Subject: RE: Your recent order for (elizabeth) on 08-11-2012
I recently sent you my review and comments (and further posted them on your site - where I am SURE that they will NEVER appear). I immediately had a pop-up re: a 20% discount. Please do not insult me further with automated responses such as this.
It is hard to put into words the disappointment with your service. The "Exquisite" Spray delivered did NOT have a single rose in it while the item you pictured on your site had a meaningful percentage - almost 50% of the flowers in the arrangement - as roses. The description stated: "White roses, Asiatic lilies, chrysanthemums and mini carnations are delicately arranged with emerald palm fronds and other lush greens." No roses were to be found. I realize that there can be some variance between the photo and what is actually arranged, but this was far beyond acceptable variance especially since roses are the featured flower and are at their cheapest this time of year and in plentiful supply. Basically, I would describe Avas Flowers' performance as fraudulent and deceptive and in no way meeting the de facto contract agreed upon. A refund is in order!
With respect to the Deepest Sympathy Vase, the visual and contents were even more lacking and in variance. What was shown, was "a wondrous presentation of grace and elegance to honor the life of the deceased. Pale pink roses and pink carnations are offset by baby's breath, variegated ivy, lush greens and a white sheer ribbon, gorgeously arranged in a designer white ceramic pedestal vase." What was received was a mix of color with only a few roses and what looked like a $4.99 bunch of flowers from a supermarket crammed into a vase with absolutely no grace or flow, no variegated ivy, etc. It was an appalling misrepresentation and an embarrassment worthy of a complete refund.
This was the first time I've used your service and it will, in all likelihood, be the last.
Your company has shown a total lack of credibility and integrity and I intend to inform as many as I can of that. The experience was a total bait and switch - like buying and paying for a BMW and getting a Chevy Aveo instead. I'd love to hear your response to this fiasco and deception.