Avasflowers in New City, New York - FLOWERS NOT DELIVER ON THE DAY OF MY WEDDING!!!!

I ordered the flowers 4 days before my wedding.. They told me its gonna be delivered between 10am-1pm.

My wedding is at 5. I get anxious when I did not receive the flowers by 1:30 so I called them.. I've been thrown all over like a bouncing ball transferring me from 1 person to the other.. When I finally spoke to somebody I was crying in distress and beg her not to transfer me and help me what's going on with my order..

She put me on hold and told me ill receive the flowers before 3:30... I took her woes for it but I was hopeless already that how can they do it in just a couple of hours.. I ordered 6 centerpiece flowers and my bridal bouquet.. The doorbell rang and this guy is delivering me just a bouquet of 12 dozen roses..

I saw the name in d van and its not Ava's flowers.. Looks like Ava's flowers just order it from a local florist.. So I said to d driver.. That's not the 1 I ordered and I did not accept it..

I wasted soo much time calling Ava's flowers on d day of my wedding.., customer service is soo rude that I got hung up on several times.. And to top that they got the nerve to charge my credit card.. I was soo sad and very disaapointed not to have flowers on my wedding day but I have no choice but to suck it up for I don't wanna ruin my wedding day.. My husband now..

Is soo mad too!! I wish they will feel what emotional trauma they've caused me.. I bought a dozen of roses from the grocery and make my own bridal bouquet..

Almost a month now they still did not refund the money!! I hope their flowers will be the one used in their own grave!!!!

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Anonymous
Loss
$1500
Review #317357 is a subjective opinion of PissedConsumer317357.

Avasflowers - Flowers Not delivered

AVAS looks like a local company, but isn't. I ordered an arrangement at 7:45 AM to be delivered to a friend in the hospital.

Returned home to find a rambling message (in broken English) on the answering machine saying they needed to change the color the vase and needed to hear from me. I called and was on hold for 52 minutes. Was told that the order couldn't be canceled--that they'd deliver "tomorrow." First they said the arrangement was already "reserved." Then they insisted that they couldn't confirm that it hadn't already been delivered.

Then they said again that it was already "reserved." I insisted on canceling and they hung up on me. So rude and crazy!

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Anonymous
Loss
$60
Review #316917 is a subjective opinion of PissedConsumer316917.
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Avasflowers in Tacoma, Washington - Horrible flower arrangement and zero customer service

DO NOT ORDER FLOWERS FROM THIS COMPANY! I live in Arizona and ordered flowers online from Avas for my niece who had surgery in and was in the hospital over Christmas.

The flower arrangement was delivered two days late and when my niece sent me the picture of what she received I was embarrassed and very upset! I have attached pictures of what I ordered from their website vs. the pathetic arrangement that what was delivered!

I have sent them several emails and left several messages and have yet to receive any response from them! I will NEVER order flowers from this company again and hope this post saves others from wasting their money!

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1 comment

Anonymous
Saint Louis, Missouri, United States #606362

accidentally pressed the BS button. was trying to see what others had said that made them click BS.

so sorry. not calling you a liar.

Anonymous
Loss
$75
Review #316439 is a subjective opinion of PissedConsumer316439.

Avasflowers in Boston, Massachusetts - Non delivery of flowers/no refund

I had ordered flowers for my mother-in-law in Ireland. Ok no problem would be delivered the next day.

Two days later I recieved a phone call that because it was an international delivary that it would take an additional 3-5 days. By the website I assumed, (never assume), that they had a shop in the town I wanted the flowers sent to. This was to be a Christmas gift. Days went by and nothing.

My husband and I called and were put on hold an hour, I just got hung up on. Finally promised a refund a week ago. Guess what still haven't seen it. What a nightmare and truelly a scam.

They did not want to give me a refund, said it was not their policy. Really what business would do that.

So I have tried to contact them before I wrote this. They have had plenty of chances to rectify this problem!!!!

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Anonymous
Loss
$63
Review #316119 is a subjective opinion of PissedConsumer316119.

Avasflowers in Killeen, Texas - Let me echo the other complaints

I too have been ripped off by these *** bags. Been trying for a refund for undelivered flowers for a month now.

They lie lie lie. Lets hope our posts put them out of business. Everyone was bad. The person who took the order, the delivery people, the online folks what a bunch of liters and jerks.

I have never had such a bad online experience ever.

But they don't care and I imagine it is an online scam so I hope the better business folks can do something. Fraud is fraud isn't it?....ok please stay away from these folks.

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Anonymous
Loss
$85
Review #315518 is a subjective opinion of PissedConsumer315518.

Avasflowers in Tempe, Arizona - Rip Off

My long distance boyfriend spent $50 on what he thought would be a 6 stem Peony Bouquet for my birthday. What I actually received was absolutely atrocious.

There were a few beat up daisies ( three had lost their heads COMPLETELY) and a couple bruised hydrangeas in an enormous box. The poor flowers were obviously thrown together and stuck in some ripped tissue paper. Not to mention, this company masquerades as local when they are not.

This company is a scam and should be held accountable to the *** service they provide. Please be aware of who you order flowers from and do not fall victim to these scammers.

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1 comment

Anonymous
#593619

First, you dispute the MasterCard or VISA charge. Then, if that's denied because they try to use the :replacement, blah, blah, there is a comptroller to whom you take the complaint.

Pictures don't lie!! I have some and they are laughable. Will never use any company except for the 800 Flowers.

This *** outfit says they are local, family owned business. That constitutes deceptive practices.

Anonymous
Loss
$50
Review #315263 is a subjective opinion of PissedConsumer315263.

Avasflowers - These guys SUCK

A very dear, very close friend passed away recently. Her sister, another very good friend of mine, lives in New Hampshire.

I was recommended Avas Flowers by someone as they told me they were affiliated with FTD somehow. I thought "ok", and always like to go to a local florist to support local business. Well, according to a website link that I found, it sure *looked* like they were local since they mentioned they deliver to NH, and they talked about the New Hampshire flowers, etc. Well, after doing some research, I found out this is the company...in NY!

So...way to go with deceitful practices...Strike # 1. Here's my experience with them...The flowers were delivered next day DEAD! AYFKM??? What kind of florist sends dead flowers, especially to someone who just lost a family member???

What...did the florist figure I wasn't going to see them, so let's get rid of our older stock and send dead flowers to someone who's grieving???? Strike # 2I called them up and they said "Well, you can't get the lilies you ordered over there until tomorrow so perhaps we can order something else instead". And I said, "No, how about you send something nice over there today and then follow up and send her a nice batch of lilies like I wanted in the first place tomorrow?" Hey, guess what? Nothing was sent later that day.

Nothing was sent the next day. No order was even placed. Strike # 3. And who the *** originally sends DEAD flowers in the first place?????

It also put the recipient in an awkward position as she wasn't sure if she should say something or not because she thought the gesture was kind...but she just hated to see my money wasted, and that wasn't cool, either...the last thing one should have to worry about when they just lost a close family member. Then these guys had the balls to send me a "sorry for your inconvenience" template e-mail after all of this. Well, I wrote back - their words are in quotes, the rest is my response to them: So you said... "To get fastest response, please reply to this email, if you want to follow up." HAHAHAHA, this is rich...let's analyze this, shall we?

Let's start below...On Fri, Oct 19, 2012 at 7:40 PM, (customerservice@avasflow…) wrote: "Sir/Ma'am," Well, clearly this looks like a lazy, generated message, considering you have my name and you can't attempt to do just "Sir" since my name is Paul and Paul is clearly not a "Ma'am" name. "We are very sorry for the inconvenience. We will be looking into the matter. As soon as we get more information we will get back to you." Frankly, I doubt you will get back to me...why's that?

Considering EVERYTHING about this transaction was a complete joke...let's start, shall we...dead flowers the first time to my recipient, called Stephanie the next day, who said she would have it "upgraded" to make sure my recipient (who was grieving from her sister's death), got something that day and to follow up with the original order of the lilies I ordered, only to find out she didn't place the order, which Randy (some manager there) told me they were "considering" firing Stephanie as she's done this many times before ("considering???"). And you expect me to believe you'll actually get back to me? HA! And what's that going to solve???

Considering I've cancelled the order, what could you POSSIBLY say to me now that will rectify the situation? Well...I'll tell you what I'm going to do...You're associated with FTD, right? Well, I'm going to call them up and tell them the whole *** story about what happened to me and encourage them to drop you. I'm also going to tell them about all the complaints I've found out about you online - seems there's a lot of them.

Boy, am I sorry I didn't find out about those sooner, or else I wouldn't have put myself through the experience of dealing with people like you. Then, I'm going to report you to the Better Business Bureau and file a complaint there. Then, I'm going to go on every single consumer website I can find, and copy and paste my story to all of those sites. Then, I'll tell all my friends and mention you by name, and I'm sure when they have friends who want to order flowers they will not recommend Avas Flowers to them.

Personally, I hope all this creates a ripple where you lose a lot of money out of the pocketbook. As far as I'm concerned...GOOD. "Thank you for contacting Avas Flowers" Phhtt...for what? Should I say "thank you" for the *** service ever???"To get fastest response, please reply to this email, if you want to follow up." Oh yeah?

I dare you. 617-XXX-XXXX. There's NOTHING you could possibly do to fix the situation.End of e-mail. Sorry for the rant, but NOTHING makes my blood boil more than *** customer service.

I'm actually having a ball ripping these guys to shreds.

*** them. They deserve every single bad thing they get.

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Anonymous
Review #314864 is a subjective opinion of PissedConsumer314864.

Avasflowers in Costa Mesa, California - AVAS Flowers is a SCAM!!!!

This company took my payment for a floral arrangement that was supposed to be delivered the same day. The flowers were not delivered and then the lies began.

Each day was a different lie and they got bigger and bigger;The florist had a huge wedding and ran out of flowersThe flower delivery truck broke downThe flowers were not blooming enough and they had to let the blooms openThe flowers are loaded on a UPS truck in New York but will arrive in the small mountain town in California the day (seriously????)I called, got put on hold, got lied to, and the customer service rep obviously read her responses of lies from a script in front of her. This company needs to be put out of business for corrupt business practices.

DO NOT USE THEM. The fact is that there is no "Ava" and this is a front for an illegal racket.

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Anonymous
Loss
$50
Review #314849 is a subjective opinion of PissedConsumer314849.

Avasflowers in Westwood, Massachusetts - Never use Avas Flowers

They never shipped the flowers that I ordered. I called.

I got 5 different service reps.Got put on hold 5 different times. Got disconnected twice. Got an incredibly rude person. Was told there was no refunds and that the order was attempted, when I know it was not.

I was told they called, when I know they did not! NEVER USE THIS COMPANY.NEVER USE THIS COMPANY.NEVER USE THIS COMPANY.NEVER USE THIS COMPANY.NEVER USE THIS COMPANY.NEVER USE THIS COMPANY.NEVER USE THIS COMPANY.NEVER USE THIS COMPANY.NEVER USE THIS COMPANY.NEVER USE THIS COMPANY.

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Anonymous
Location
Westwood, Massachusetts
Loss
$98
Review #314678 is a subjective opinion of PissedConsumer314678.

Avasflowers - DO NOT ORDER FROM THIS COMPANY -- SCAM

I needed to order flowers for a funeral in another state. I like to use local businesses and the website for Ava's made it sound like it was local -- "family owned" "serving the local community" etc..

I should have looked a little further into it. I ordered the flowers the day before the funeral. The initial phone call was terrible. The agent and I had a terrible time communicating and it was SUPER frustrating.

She guaranteed delivery before the funeral. Well, the flowers never arrived. I have attempted to contact the company numerous time and have been treated rudely or given the run around. My credit card was charged.

I'm currently on hold with this scam of a company.

DO NOT ORDER FROM THEM!

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Anonymous
Loss
$75
Review #314560 is a subjective opinion of PissedConsumer314560.