Avasflowers in Edgewood, Maryland - AVA'S FLOWERS is a SCAM

Charged extra money do Saturday delivery never delivered! Then lied an said they cancelled n refunded my money, the didn't!

Now won't refund m money because thy show no record of cancellation. Oh and they delivered the flowers not sat not mon but Wednesday the following week! Cowards keep shuffling me around n no manager has the bald to talk to me! I've heard of bad service but this isrediculous, I just want my money for product I didn't receive.

I guess hey never heard f customer is always right, they straight up STOLE from me! Do Not Buy From Ava's

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Blkinc
Loss
$90
Review #302980 is a subjective opinion of poster.

Avasflowers in Washington, District Of Columbia - AVAS FLOWERS DO NOT BUY

I ordered a flower arrangement called FATHFUL BLESSINGS for a friends funeral. It was suppose to be a white vase with a silver cross filled with lilies.

They delivered wilted roses and carnations in a small vase. For the flowers and delivery it cost $75. They want to charge me a 50% restocking fee. I don't know what they think they are going to restock.

The customer service supervisor is going to call me...right? I am filling a dispute with my credit card company. It isn't the first time I got ripped off and probably not the last.

BEWARE...DO NOT BUY FLOWERS FROM AVAS...

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4 comments

Anonymous
San Antonio, Texas, United States #810712

I ordered 1 oz asssorted roses for my niece to cheer her up during her

bereavement. She received 1 oz red roses, that were not fresh, pedals

falling off, & they looked limp.

I made a complaint to Ava's Flowers and never received a response.

Placed claim with VISA for refund.

bartender3
Bowie, Maryland, United States #582873

I registered a complaint about Ava's Flowers to my credit card company which was American Express. Ava's Flowers never responded to the AMEX inquiry (probably because they ARE RIPPING PEOPLE OFF!) I received a letter from AMEX yesterday,

they are refunding 100% of my money.

Anonymous
#567552

THEY WILL OVER CHARGE YOU ALSO. I JUST POST A BAD EXP.

I HAD WITH THEM RE: QTY (2) SPRAYS I ORDERED. I FORGOT TO MENTION I WAS GIVING 3 PRICE QUOTES. THEY EMPLOYEES DO NOT KNOW HOW TO ADD/SUBTRACT/ WHEN IT COMES TO %PERCENTS and DISCOUNTS. AND THE END RESULT WILL BE MORE OPPOSED TO LESS.

I literally got a $224 1st quote, then a $252.

2nd quote, and final quote was/CHARGE was $271 for the very same flower arrangement/sprays.... employees at 877-638-3303 avasflowers.com ....BUYERS BEWARE of credit card charge........

Anonymous
#567551

I just buried my 30 yr old cousin Nov. 11th 2012 and I chose Avasflowers online.

I ordered 2 SPRAYS........The 1 spray i ordered which was a CROSS was ok, the other Spray arrangement was HORRIBLE suppose to have been red and white carnations item # E18-X nothing compared to photo on avasflowers.com. Only white carnations was put on spray, ALL RED CARNATIONS was not put on arrangement. NOT to leave alone they only put like 10 carnation but photo on site have at least 30 +flowers.

VERY HORRIBLE and a disgrace for such type of service event (funeral) I got ripped off and never will use Avasflowers again in my LIFETIME. BUYERS BEWARE OF AVASFLOWERS.COM

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bartender3
Loss
$75
Review #302617 is a subjective opinion of poster.

Avasflowers in Rockford, Illinois - DEAD FLOWERS

My husband ordered flowers for our anniversary. The flowers arrived half dead.

They were nothing like what my husband ordered online. Bait and switch. Customer service was terrible. When my husband called to complain, he was told that he couldn't expect to get what he ordered online.

He was also told that they would replace the flowers, but that never happened either. He was also told that he would get credited the cost back to his credit card. Again, that hasn't happened. He has received several emails stating that they are "looking into his complaint".

Their "gurantee" and customer satisfactions stattements means absolutely nothing.

DO NOT USE THIS COMPANY! USE A LOCAL FLORIST!

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pattyannie
Loss
$50
Review #302072 is a subjective opinion of poster.

Avasflowers in Dallas, Texas - Ava's Flowers - the worst!

I ordered the "deluxe" version of what looked like a beautiful arrangement and a very skimpy version was delivered. I had to write several emails and make a few calls AND send photos before they would acknowledge their error.

They finally switched out the flowers but it was a horrible experience.

I will never order from Ava's again.

I have to wonder how many people experience this "bait and switch" tactic when ordering flowers. I am telling all my friends to be sure to share photos of delivered flowers when they thank someone so that the sender can verify that what was ordered was actually delivered.

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Anonymous
Review #301793 is a subjective opinion of PissedConsumer301793.

Avasflowers in Phoenix, Arizona - WARNING About Avas Flowers!!! Big Rip-Off!

DO NOT order from Avas Flowers! This company is BOGUS!!!

They delivered wilted, broken, pathetic flowers and the design was NOT even the one I ordered. Plus, they didn't even include the sympathy banners I purchased with the order. Customer service was rude and they refused to issue me a full refund. They said since the flowers were "delivered" to the funeral home, the transaction was fulfilled.

Avas Flowers made our time of grief a total nightmare.

I ordered these flowers for my mother and she broke down in tears when she saw what they really looked like. I hope this honest review will spare others from making the same mistake I made.

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Ngoc
Loss
$200
Review #300759 is a subjective opinion of poster.

Avasflowers in El Cajon, California - Poor Experience

On Friday 19, 2012 I placed an order for flowers and balloons for a special occasion. I spoke with an Ava's representative about ordering online as opvpose to over the phone .

She informed me that the order had a better chance of arriving the same day by phone; so that's what I did.

The order did arrive, but it was wrong. I ordered 10 balloons but only 6 were delivered. I ordered the deluxe flowers, but was charge for the premium.

When I contacted them about the matter, they said the order was correct. After going back and forth for awhile, the representative agreed to refund me the money I was over charged.

Unfortunately, that hasn't happened yet. I will never use Ava's Flowers again!!

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Anonymous
Review #300114 is a subjective opinion of PissedConsumer300114.

Avasflowers in Somerville, Massachusetts - Avas Flowers, New Hampshire

After all the *** I dealt with from this company, they had the gall to e-mail me a "we're sorry for the inconvenience" letter. My response to them is below, their original comments in quotes:

"Sir/Ma'am,"

Well, clearly this looks like a lazy, generated message, considering you have my name and you can't attempt to do just "Sir" since my name is Paul and Paul is clearly not a "Ma'am" name.

"We are very sorry for the inconvenience. We will be looking into the matter. As soon as we get more information we will get back to you."

Frankly, I doubt you will get back to me...why's that? Considering EVERYTHING about this transaction was a complete joke...let's start, shall we...dead flowers the first time to my recipient, called Stephanie the next day, who said she would have it "upgraded" to make sure my recipient (who was grieving from her sister's death), got something that day and to follow up with the original order of the lilies I ordered, only to find out she didn't place the order, which Randy (some manager there) told me they were "considering" firing Stephanie as she's done this many times before ("considering???"). And you expect me to believe you'll actually get back to me? HA! And what's that going to solve??? Considering I've cancelled the order, what could you POSSIBLY say to me now that will rectify the situation? Well...I'll tell you what I'm going to do...

You're associated with Winston Flowers, right? Well, I'm going to call them up and tell them the whole *** story about what happened to me and encourage them to drop you. I'm also going to tell them about all the complaints I've found out about you online - seems there's a lot of them. Boy, am I sorry I didn't find out about those sooner, or else I wouldn't have put myself through the experience of dealing with people like you.

Then, I'm going to report you to the Better Business Bureau and file a complaint there.

Then, I'm going to go on every single consumer website I can find, and copy and paste my story to all of those sites.

Then, I'll tell all my friends and mention you by name, and I'm sure when they have friends who want to order flowers they will not recommend Avas Flowers to them.

Personally, I hope all this creates a ripple where you lose a lot of money out of the pocketbook. As far as I'm concerned...GOOD.

"Thank you for contacting Avas Flowers"

Phhtt...for what? Should I say "thank you" for the crappiest service ever???

"To get fastest response, please reply to this email, if you want to follow up."

Oh yeah? I dare you. 617-XXX-XXXX. There's NOTHING you could possibly do to fix the situation.

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3 comments

Anonymous
#568613
FIRST OF ALL AVAS FLOWERS IS NOT A FLORIST. THEY ARE ORDER GATHERERS.

WHEN YOU CALL OR GO ONLINE WITH THEM YOU ARE DEALING WITH 2 MIDDLEMEN. THEY THEN SEND YOUR ORDER TO THE FLORIST WHO GETS A FRACTION OF WHAT YOU PAID 2 MONTHS LATER EVEN THOUGH THE FLORIST BUYS THE FLOWERS, MAINTAINS THEM IN A COOLER, PAYS SOMEONE TO MAKE UP THE ARRANGEMENT, AND PAYS GAS AND SOMEONE TO DELIVER IT. NEXT TIME CALL A REAL FLORIST AND THEY WILL TAKE CARE OF YOU.

DO YOU EXPECT THEM TO CARE ABOUT YOUR ORDER WHEN THEY ONLY MAKE A FEW DOLLARS FROM IT? :upset
Anonymous
#602217
@DAN

@DAN - He's not necessarily pissed at the florist, he's pissed at the company that offered him product XYZ for $XX and didn't deliver. Thanks for sharing how the "florist system" works, but it's highly irrelevant to the fact that Avas Flowers didn't do what they were supposed to.

Anonymous
Hendersonville, Tennessee, United States #603198
@DAN

Actually, Avas is a florist who advertises having a store front in New City, Ny.. In fact they appear to be professional scam artists, when you look at the info for the business, it lists the owners as Mark and Vanessa Neuenhaus.

When you Google those names, there is no Mark, but there is a Matthew. When you call the "local" phone number listed for them, you actually get a call center who can be of absolutely no help to anyone!

Anonymous
Review #299529 is a subjective opinion of PissedConsumer299529.

Avasflowers in Colonial Heights, Virginia - Avas Florist - DO NOT USE!!!

Being a past professional floral designer myself, when I place out of town orders I am VERY SPECIFIC about the flowers & container for my orders. On 10-16-2012, I placed an order with Avas Florist (Bear, Delaware) and was assured all the flowers were fresh and they could accommodate my request for the birthday Fall arrangement.

My recipient sent me 4 photos of the arrangement and it was NOT at all what I had requested! This round arrangement looked like the flowers had been shoved into the oasis by the handful, absolutely NO Design to it, and the sunflowers were dead/dropping within a few hours of delivery. I called Avas Florist and spoke with Randy who apologized and assured me a new arrangement would be delivered the next day to replace the horrible mess. ALL of the flowers in the new delivery ARE half dead!

I phoned Avas Florist and demanded to speak to a supervisor, only to be told one is not available I could leave a call back #, I told this rep, either get me a Supervisor for a full refund or I will dispute with my credit card company and get my money back once they see the trashy flowers sent out by their florist!

Immediately Supervisor "Tullah" at ext#714 answered and reviewed all the issues with me and will be emailing me a refund receipt by close of business today. Stay tuned because I will let you know if that does not happen I will be disputing all of this with me credit card company and I advise ANYONE who is displeased with Avas Florist to do the same!

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1 comment

Anonymous
#568621

First of all, if you are a professional floral designer; why are you calling an order gatherer for your out of town orders? Don't you hear your boss cursing them all day?

Some florists are getting smart with sending out of town orders- they order with a credit card and of course they call a real florist. They know a credit card order will get priority with the freshest of flowers.

Momma Wheeler
Loss
$39
Review #299242 is a subjective opinion of poster.

Avasflowers in Salt Lake City, Utah - Order Did Was NOT Delivered on my Anniversary

Ordered online from Ava Flowers for an anniversary. Never had used them before, but was convinced by the good ratings. The order was confirmed for same day delivery and was never received. I tried to get a status about the order during the day using the online inquiry on their website, only to receive automated email replies.

Not until the next day (day after the anniversary) and after I initiated a call to Ava Flowers did I learn that they had not sent the order yet because they "needed to get fresh fruit for the basket". Are you kidding me? What business commits to same day service for special occasions and fails a customer with the excuse that it took an entire day to get fresh fruit? What business involving date-sensitive delivery does not respond to customer inquiries with detail about the status and makes you call the next day?

They offered an apology after I got upset. They offered to upgrade the order for free or cancel the order. I chose to cancel the order. I figured that if I chose the upgrade, it may take them another day to get more fresh fruit.

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seniorsherman
Loss
$80
Review #298975 is a subjective opinion of poster.

Avasflowers in Tyler, Texas - DON'T USE

I placed an order on 10.12.12 to be delivered on 10.13.12, order # 91537. The arrangement was never delivered.

When I called the 877 number on the website, after being transferred around SEVERAL times the young lady I spoke with about refunding my credit card said that the process would take 7 business days and that before she could begin to process it the her manager would have to approve it. When I requested to spoke with her manager she said that she would have to call me back. I think this is by far the most unprofessional flower company I have worked with. This company wasted my time by trying to send a nice gesture on a friends birthday.

And now is wasting more of my time by jerking me around with getting my money refunded from inadequate business.

I will never use this company again and will never recommend it to anyone!

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lzdarlene
Tags
Loss
$50
Review #298662 is a subjective opinion of poster.

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