A very dear, very close friend passed away recently. Her sister, another very good friend of mine, lives in New Hampshire.
I was recommended Avas Flowers by someone as they told me they were affiliated with FTD somehow. I thought "ok", and always like to go to a local florist to support local business. Well, according to a website link that I found, it sure *looked* like they were local since they mentioned they deliver to NH, and they talked about the New Hampshire flowers, etc. Well, after doing some research, I found out this is the company...in NY!
So...way to go with deceitful practices...Strike # 1. Here's my experience with them...The flowers were delivered next day DEAD! AYFKM??? What kind of florist sends dead flowers, especially to someone who just lost a family member???
What...did the florist figure I wasn't going to see them, so let's get rid of our older stock and send dead flowers to someone who's grieving???? Strike # 2I called them up and they said "Well, you can't get the lilies you ordered over there until tomorrow so perhaps we can order something else instead". And I said, "No, how about you send something nice over there today and then follow up and send her a nice batch of lilies like I wanted in the first place tomorrow?" Hey, guess what? Nothing was sent later that day.
Nothing was sent the next day. No order was even placed. Strike # 3. And who the *** originally sends DEAD flowers in the first place?????
It also put the recipient in an awkward position as she wasn't sure if she should say something or not because she thought the gesture was kind...but she just hated to see my money wasted, and that wasn't cool, either...the last thing one should have to worry about when they just lost a close family member. Then these guys had the balls to send me a "sorry for your inconvenience" template e-mail after all of this. Well, I wrote back - their words are in quotes, the rest is my response to them: So you said... "To get fastest response, please reply to this email, if you want to follow up." HAHAHAHA, this is rich...let's analyze this, shall we?
Let's start below...On Fri, Oct 19, 2012 at 7:40 PM, (customerservice@avasflow…) wrote: "Sir/Ma'am," Well, clearly this looks like a lazy, generated message, considering you have my name and you can't attempt to do just "Sir" since my name is Paul and Paul is clearly not a "Ma'am" name. "We are very sorry for the inconvenience. We will be looking into the matter. As soon as we get more information we will get back to you." Frankly, I doubt you will get back to me...why's that?
Considering EVERYTHING about this transaction was a complete joke...let's start, shall we...dead flowers the first time to my recipient, called Stephanie the next day, who said she would have it "upgraded" to make sure my recipient (who was grieving from her sister's death), got something that day and to follow up with the original order of the lilies I ordered, only to find out she didn't place the order, which Randy (some manager there) told me they were "considering" firing Stephanie as she's done this many times before ("considering???"). And you expect me to believe you'll actually get back to me? HA! And what's that going to solve???
Considering I've cancelled the order, what could you POSSIBLY say to me now that will rectify the situation? Well...I'll tell you what I'm going to do...You're associated with FTD, right? Well, I'm going to call them up and tell them the whole *** story about what happened to me and encourage them to drop you. I'm also going to tell them about all the complaints I've found out about you online - seems there's a lot of them.
Boy, am I sorry I didn't find out about those sooner, or else I wouldn't have put myself through the experience of dealing with people like you. Then, I'm going to report you to the Better Business Bureau and file a complaint there. Then, I'm going to go on every single consumer website I can find, and copy and paste my story to all of those sites. Then, I'll tell all my friends and mention you by name, and I'm sure when they have friends who want to order flowers they will not recommend Avas Flowers to them.
Personally, I hope all this creates a ripple where you lose a lot of money out of the pocketbook. As far as I'm concerned...GOOD. "Thank you for contacting Avas Flowers" Phhtt...for what? Should I say "thank you" for the *** service ever???"To get fastest response, please reply to this email, if you want to follow up." Oh yeah?
I dare you. 617-XXX-XXXX. There's NOTHING you could possibly do to fix the situation.End of e-mail. Sorry for the rant, but NOTHING makes my blood boil more than *** customer service.
I'm actually having a ball ripping these guys to shreds.
*** them. They deserve every single bad thing they get.