I placed an order online, after reading the raving 5 star review on 2/7/2013, for a florist arrangement with a delivery date of 02/08/2013, to my place of employment for a member of the staff, as a Thank-you surprise from her team-mates. I even added a special request to please deliver before 11 a.m.
Nevertheless, I called the job to see if the arrangement had arrived yet, and the Administrator stated, not yet. I was working at another clinic for this day, the flowers never arrived, my last call to the clinic was at 6p.m. When I arrived home, I immediately checked my e-mail to see if maybe they left me a message, I also checked my cell phone and home phone for message,I receieved nothing. I did recieved a E-Mail confirmation of my order, with no confirmation number, nor did I receieve a confirmation number after I placed this order.
So, I immediately call customer service, and the gentlemen answered the phone with a nasty attitude I do believe he grunt in phone and said speak. I then ask is this Ava Florist,he said Yeah. I was livid, because if this is the way a place of business answer a business phone, I see why the arrangement did not arrive. I ask this person if there was anybody other then him I can speak with, because apparently he can't help because he sounded liked he didn't want to be there.
This fool, then have the audacity to say, "Ok, how can I help you. I immediately told him, not with a thing can he help me, but I when I call back, I hope its with anybody but him. I call back 5 minutes later,to the customer service number and was told by the automatic answering service that I was placed on as #3 on a cube for the call waiting. Finally, I connect to only be waiting, as if my call was lost.
Called again and young lady customer service represent answer, I explain that I did not recieved the flora arrangement, she ask for my information, to forward to the local florist, I told her tell them to keep their flowers because I want a complete refund, she then tells me someone will call me tommorrow.
Never ever have I encountered service so bad . This business needs to be banned from online activity.