I wanted to send flowers to my friend because she got a huge promotion at work. I shopped around online and found avas. I put in my info for 10 gerber dasies. I then saw the CRAZY shipping cost and canceled the order. I got a confirmation 2 hours later for an order for $40.
I called the company and told them I did not authorize this order and to cancel it. They said they would put in a ticket and it would be canceled on the following day ( monday) the man who wrote the ticket was named Mark and gave me a confirmation number. He also stated that i would hear from someone via email by 10;00 am on Monday.
I did not hear form anyone. By 4:00 p.m. I called back inquiring about the cancelation. Someone named valerie answered and clainmed to have never heard of anyone named Mark working at their company and could not find my ticket number. She said it was too late and the order was already processed and sent. Again this was an order that I NEVER AUTHHORIZED.
I continued to call where I would get put on hold and then be disconnected. The last call I made was at 7:30 p.m. I was placed on hold and at 8:05 someone picked up and informed me they were closed and I should cll back during normal business hours.
I gave up and figured it was a lost casue but at least my friend would get some surprise gerber dasies to congratulate her for her promotion.
WRONG! I find out that flowers were delivered to my friend's house. Her name is Barb. This was on the box. When she opened them there was a card for someone named Abagail. The flowers were 2 stems of baby's breath or lilly of the valley. Either way they were the wrong flowers and sent to the wrong person.
I called once again. After being rudely talked to and placed on hold several times. I was told that since my order was delivered there was nothing they could do. MY ORDER WAS NOT DELIVERED.
I will now have ot contact my credit card and dispute the transaction. I have never ever made a dispute in my life and am disappointed that I have to make on e now because of this company.