I ordered an arrangement of two dozen colored roses; they were delivered "dry" without a vase and without water. This is perfectly unacceptable and I have contacted American Express to deny payment to AVAS Flowers, as, contractually, a vase was part of the purchase and, as such, it was a fraudulent delivery.
I did not receive the product I purchased. I read bad reviews in abundance online AFTER I used this service and am very sorry for not doing so beforehand. There is no excuse for this kind of service. The telephone operators are clearly not fluent in English and are trained to bug you into placing an order -- if they are able to understand at all what you are saying.
After purchasing, I visited AVAS site again and found the same arrangement posted for $10 LESS than I had just paid. When I telephoned back they gave me a runaround saying it cost more to deliver them to my destination than to others, something they did not specify online or when I called to confirm. I was NOT given the $10 reduction in price as I asked; they offered a 10% discount of $4.99 which they promised would be credited to my card, but it hasn't yet been. I talked to computers, punched buttons, and was bugged afterward with a satisfaction survey.
Every time I go to the site and attempt to leave, I am bombarded with a flash sign offering a 10% discount. It is irritating and unprofessional, clearly a scam. They refused to tell me (it is "policy" not to, they said) where the flowers were coming from (not in the town of delivery) and, incredibly, they told me they would be delivered by either UPS or FedEx. That is no way to receive fresh flowers!
My dissatisfaction is complete, and it is incomprehensible that a company attempts to do business this way. Do not buy flowers from AVAS.
I could not be more dissatisfied as these were a gift to an elderly friend who almost died in a hospital and has been moved to a nursing home. What a welcome, and what a poor light it puts me in as the giver.