Anonymous
map-marker Chicago, Illinois

Too Many Flowers

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I ordered some flowers from Avas Flowers for my sons graduation and there were just way too many flowers! I could hardly carry them to the ceremony. None the less they were pretty and my son was surprised, but I felt awkward carrying that big of a bouquet around.
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User's recommendation: Get yourself a mans too carry your flowers! There is a lot of them.

Anonymous
map-marker Greenville, North Carolina

Flower was never delivered

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I ordered a flower for my co-worker who had lost her mother. She never received the flower. When I called Avas, they lied and said it was left at the back door. I called them back several times and was placed on hold for long periods of time. They claimed they had to check with the designer department which I think does not exist. I finally contacted my credit card company and disputed the charges. This company is a complete joke!!!
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User's recommendation: Do not order from this company !!

DONNA O Kin

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Verified Reviewer

Roses were not fresh'

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Roses!!!!!!!were not fresh please replace them with very fresh ones!
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Preferred solution: Deliver product or service ordered

User's recommendation: stay clear of Avasflowers

Harvey G Gxh

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Verified Reviewer

Flowers not delivered in a timely fashion

NEVER EVER order flowers from this place. I ordered them at noon and they said they would be delivered no later than 7 PM. They didnt come!! There are many other places to order from in this area. Pick another florist! DO NOT use these people to even send flowers to your dog!!!
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User's recommendation: Avoid at all costs

Kathryn M Imk

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Verified Reviewer
| map-marker Trenton, New Jersey

Deceptive and fraud practices

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Ordered flowers for family member who is a Nurse and is presently working with COVID-19 patients in a Frisco Hospiltal. Ordered Med size Purple Pleasures $54.00 plus. Total charge $98.00. Delivered smaller size of totally different flowers and colors. Promised Same Day delivery ordered delivered next day late afternoon. Note attached cut off mid sentence with NO Signatures. I am contacting the Texas Attorney Generals Office for Consumer Protection and Fraud. You people forget who keeps you employed and pays your salary? 10 million people just lost their job. Order number 693**** */6 1:07pm
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Loss:
$98

Preferred solution: Full refund

User's recommendation: Avoid these folks at all costs. They should be shut down

Anonymous
map-marker Norcross, Georgia

Poor quality and service

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Totally understand a busy weekend and would be happy if they would not lie. Got an email saying all is set. Check the next day says delivered. Call to advise did not get anything no one could explain. Got 3 different stories and a whole bunch of apologies which was just the reps going through the motion. Paid for flowers a balloon and a card. At 730pm I get a lonely vase with flowers already turning brown and flower count exactly 7 nothing like the pictures. No balloon no card. Called again get and email with bold CAPITAL LETTERS saying mothers day is a holiday no refund. Then I get a call they hung up. Another call same song and dance. Then another email that I am being refunded 5.00 on something I paid 6.99 for and nothing on the card just store credit. Its not about the money its the fact that the service and quality was horrible
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User's recommendation: Do not buy from Avas

Colleen S Aqi

Very DISSATISFIED

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I placed an order for a Birthday Bouquet to be delivered on 04/28/2020 for same day delivery. On 04/29/2020, the flowers were still not delivered - so I called customer service and was told that my order was set up to be delivered 04/29/2020, but they left a message with the delivery and were awaiting a response. Today 04/30/2020 I can not get ahold of anyone and the flowers were still not delivered. I want to cancel this order and get a refund for services not rendered.
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Loss:
$80

Preferred solution: Full refund

User's recommendation: DO NOT RECOMMEND - DO NOT USE THIS COMPANY

Debby T Hno

My order

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Can not get a hold of anyone via phone (you hold then get hung up on), their website will not allow you to email or Contact anyone. My order is due to be delivered tomorrow and there is no movement, no updates, NOTHING!
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Preferred solution: Get a hold of me!!!! Status to let me know these flowers are being worked on today and will be delivered by tomrrow !!!

User's recommendation: Be very careful before using this company

Anonymous

Appalling shop anywhere else but here BEWARE the price is not the price!

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My sister and her family who live in USA, I live in UK recently had a bereavement. I wanted to send them flowers so looked to see what was available locally. Avas were advertising free delivery and a further alleged 15% off first/new order. I purchased flowers for $47.99 with free delivery and 15% off which should have brought the total to $43,19 This seemed a similar price to UK for flowers and delivery so I paid. An invoice then arrives in my email for $72.44. I kid you not. An increase of $29.25 for what???? No delivery charges. They advise it is a Service Charge. This was not made specific on their website. I tried to cancel as soon as this came through (within 15 mins of the order at 3.15am this morning). I have sent 4 emails asking for them to cancel and refund. They have merely responded to say there is a service charge of $9.99. I am utterly appalled at the way this company has responded and so please BE AWARE before ordering from Avas
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Loss:
$72

Preferred solution: Full refund

User's recommendation: DO NOT USE AVAS

Regan M Kdl

Complete trash company

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Placed an order last week that was supposed to be delivered the next day on 04/19/2020 for my moms birthday and the guy said ok it was set for next day delivery on 04/20/2020 dwell the order finally got there today and was missing the teddy bear. I spent over a 100 dollars at the *** hole and they cant even get a small order right. I want the teddy bear delivered like it was supposed to be and I want a complete refund and If I dont get one not only will I contact the better business bureau but I will also write a very very bad review on every site I can for yall and will do my best to make you lose business and get shut down.
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Loss:
$120

Preferred solution: Full refund

User's recommendation: DO NOT EVER USE THIS COMPANY THEY ARE COMPLETELY TRASH

Anonymous
map-marker New York, New York

Flowers were never delivered

Never had the flowers delivered. I cant even ger intouch with the flourist who did them to see where's the location for them or why they weren't delivered.
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Anonymous
map-marker Leland, North Carolina

Flowers reportedly delivered, but NOT.

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My son ordered flowers for me for mothers day. He was told they couldnt deliver them in time but would be delivered Thursday after Mothers Day. Thursday came, and I contacted Avas and the rep said they had till 7pm to deliver. No flowers. Called again on Friday, said flowers were delivered. No flowers have been delivered here. I would recommend to everyone to look for a number in the state you want flowers delivered to and use a local florist. These people only farm out orders and we have requested a refund, and have yet to get a good answer.
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User's recommendation: Don’t use a florist that has no address on their web page.

Zanetta J
map-marker Atlanta, Georgia

Customer was awful

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No help English customer service was rude and very disrespectful na na na na
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Loss:
$98

Preferred solution: Change the order as requested by the customer

User's recommendation: Nq

Anonymous
map-marker Windham, New Hampshire

3 times told they would be delivered on certain date, 2 weeks later still not delivered!

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Order New Home basket on April 30th, told will be delivered on May 5th, no delivery, told would be delivered on the 7th, no delivery. 9 pm eastern time received a call after emailing them earlier that day, sorry will be delivered on the 11th, 10 minutes later another call saying can't do it then, Mother's Day. Will deliver on the 12th, NO DELIVERY again. Will try on the 13th. This is not acceptable, 2 weeks later than ordered and still no delivery!!! To cancel order you loose the delivery charge/SC of close to $20.00. It is a loosing proposition to deal with AVIS FLOWERS.
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User's recommendation: They are not local florist as advertised, based out of NJ flowers made by local florist and delivered by UPS or FEDEX.

Anonymous
map-marker New York, New York

Flowers were never delivered

Flowers were never delivered. Can't find a way to contact the place
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User's recommendation: don't contact them

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