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1.3 Based on 881 reviews
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  • Customers like
    • Nothing 10
    • Flowers 10
    • I was extremely unhappy and still am 6
  • Customers don't like
    • Lack of customer service 43
    • Poor quality in every way 21
    • Rude 16

I recently purchased an arrangement titled Lovely Red and Lavender Bouquet. Upon delivery to my girlfriend, the arrangement had no red roses! I wasn't too unhappy, as they were still beautiful, just disappointed no red roses which she loves. When issuing the complaint, I was told "The picture provided shows that the arrangement is filled to value. Therefore, your order has been approved and meets the Product Description as well as our... Read more

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Avasflowers - Flower looked terrible and weren't the right ones, and even the vase was messed up!
1 of 2

The image on the left is what the flowers were supposed to look like. The image on the right is what they actually looked like. I can't believe I paid $80 to have a florist put this together. I could have had my ten year old nephew do a comparable job. Flower varieties are missing, and the green plants in the bouquet look dry and near dead. To top it off, I placed the order ten days before it was to be delivered, and never received a phone... Read more

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I ordered 2 dozen roses for my mom that was in ICU and told them how important this was and they delivered wilted roses. I called over 20 times and finally was able to get someone to talk with me. They said they would deliver another 2 dozen the next day and would make sure they were fresh. Well no flowers were deliver and they would not even take my calls. I called for 30 minutes straight and they just placed me on hold until the call was... Read more

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I had an order placed Thursday for arrival before 1pm. I contacted the company at 4:30pm knowing the order had not arrived yet was, hung up on, given the run around, and told they would not refund me a dime for anything. Then, a full 28 hours AFTER this item was supposed to be delivered I get a phone call from them, saying t"heir florist was unable to get to the area", for two days, and they'd like to reschedule, no offer of a refund for... Read more

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Ordered premier flowers ($85.00) with mylar balloon for birthday. Paid extra to have delivered before 1:00 pm. Called several time to confirm. NO delivery before 1:00 pm. After 1:00 arrangements were made to deliver at home instead of place of business. Argued to get refund of extra delivery charge. When flowers arrived at 4:30 they were not even close to what I had ordered. Flowers were worse then if I had bought $10.00 bouquet in... Read more

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Purchased a birthday bouquet for my wife, also purchased a red vase, balloons and card. My wife sent me a pictures saying how much she loved the flowers and they had sent the standard white vase. I called customer service who informed me that the red vases were out and the designer went with the standard vase. I told her that was unacceptable because no one called me for me to make a different choice. Secondly, I paid for a decorative vase. The... Read more

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Order flowers for daughters birthday to be delivered at work. Paid extra for guaranteed delivery by 1:00 pm. Called at 12:00 pm to verify and was told it should be there any minute. By 1:30 flowers still were not delivered. By 2:00, still no flowers. By 2:30, nothing. they finally made arrangements with daughter(ruining the surprise) to deliver at her home. (which by the way is about 40 minutes away from work). so flowers will have been... Read more

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After ordering from the Guarantee deliverable flowers selection, and the order closed, I went about my business preparing for the viewing. I receive a call as I was on my way out the door to got to the viewing, sat on hold for 20 minutes then disconnected. I called back, I was told sorry for mix up that the flowers were on their way. First lie. After the viewing, I was told they would be delivered later that evening. Second lie. I called... Read more

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I have spent the last day just trying to get someone from delivery on take my call or call me back. Delivery never showed up on my friends birthday and then this early afternoon 1 of the 6 pieces finally showed. When you call the order people get on the phone in 10 seconds, but not the delivery folks. Now not only did my surprise to my friend not show up but what did wasn't even complete and I can't get anyone. Never use them, I am pretty sure... Read more

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Ava's Flowers does not guarantee the product. I ordered a beautiful arrangement with color specific balloons and bear and what they sent was a complete mess. I called them, sent my picture in of product that was delivered, and showed them what I was told would be delivered and had no success! The customer service was unacceptable! This issue remains unresolved! Do not use them products are not good! Read more

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