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1.3 Based on 823 reviews
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  • Customers like
    • Flowers 10
    • Nothing 5
    • I was extremely unhappy and still am 4
  • Customers don't like
    • Lack of customer service 42
    • Poor quality in every way 21
    • Rude 16
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I actually thought I was contacting a local florist but apparently not. They delivered an arrangement that I definitely did not choose. I would never have chosen it ever. They never told me the arrangement I paid for was unavailable, they just sent me whatever they wanted. I notified customer service and explained my situation. They replied and said they would look into it. Havent heard back yet and they havent corrected the problem. I will... Read more

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I am so disappointed with Ava's Flowers. I ordered an arrangement for my nephew and his wife with the birth of their new baby. The order was placed based on the website picture. I ordered the upgraded flowers spending approximately $87.00. The flowers did NOT LIVE UP TO THE WEBSITE PICTURE! I feel taken! DO NOT ORDER FROM THIS COMPANY. Do NOT use this company.Flowers delivered were NOT quality flowers shown on their website and were NOT... Read more

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WORST!!!! Expiriance of my life!!!! DO NOT WASTE UR MONEY!!!! They made my wife cry because of a delivery and then a redelivery of DEAD roses!!!!

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Do not order from this company! I had a horrendous experience today and after seeing all of the negative reviews online and the BBB, I wished I had checked before giving them a chance. I received a plant and it was very poor quality for the $60 I spent. Carol at the office kept arguing and saying her "designer approved it" and they all thought it was beautiful, and she was laughing at me on the telephone and would not follow through on their... Read more

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I ordered flowers by PHONE - same day delivery for a birthday - in a busy city with many local florists and was assured they would be delivered same day. There was NO EXPLANATION OF TERMS - such as :no refunds whatsoever on same day delivery (Even if Ava's was unable to find a florist to do so for the price quoted. ) I did not receive a return call - and noticed an email later that afternoon requesting I phone Ava's (well actually phone India-... Read more

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I called and ordered a vase arrangement for my brother-inlaws funeral five days beforehand since he was cremated. Told it would be 51.73 which I was happy to pay if they would have kept their promise to deliver them. They called me the morning they were suppose to be delivered and said they needed 50.00 more dollars to deliver which I was told was only a few blocks from where they were located. I told them no way to credit my card and i had to... Read more

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False advertising and useless rude customer service! Purchased 24 rainbow roses for $90 received 4 red roses and some blue flowers. Not even close to what was advertised and definitely not worth $90! What I was received was not worth more than $15! Customer service is unprofessional and useless. No one could help and the “manager” had the nerve to giggle as I explained to him my situation. This is a SCAM and ripoff. Stealing innocent... Read more

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You would be less frustrated, cheated and embarrassed if you took $77 and put it in the paper shredder than to order from these people. A tiny, poor arrangement that cost $15 in the grocery store was $77 online and the customer service representative could only say in broken English that there was no adjustments or refunds! Horrible experience. Every online site is full of complaints about these people. Please don't use them and let them go... Read more

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Ordered flowers for same day delivery and was later called and said it will have to be delivered next day. I said fine. Then was called again and told it was going to be another $7.50. i said no, just cancel my order. Then I was told well for $5 they can deliver the flowers. I said no, I am not negotiating! They were suppose to be same day deliver to begin with for a fee that I was quoted. I was given a manager to cancel my order, she assured... Read more

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BUYER BEWARE!!! YOU DO NOT RECEIVE WHAT YOU PAY FOR!!! SHADY COMPANY!!!

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