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1.3 Based on 853 reviews
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  • Customers like
    • Flowers 10
    • Nothing 7
    • Too bad the product doesnt match the internet photos 4
  • Customers don't like
    • Lack of customer service 42
    • Poor quality in every way 21
    • Rude 16

I have never had a bad experience with a floral delivery until now. I have also never been jerked around so much by customer service over a simple $20. I must have been on hold, when I could actually get a human to answer, for over an hour all total. I tried calling and emailing multiple times over the course of a week. I ordered a large (was told before I ordered that this meant 12-inch) peace lily to be delivered to a funeral. They delivered a... Read more

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Avoid this Avis Flowers company. I bought flowers that showed a colorful arrangement and sales person told me he would be identical. When delivered from their third party Danny Florist in Michigan they were not similar at all and actually appeared brownish colored and thin arrangement. I called Avas customer service for couple days since I left a call back number according to its recording to leave my number and someone would phone me back... Read more

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The arrangement as terrible and didn't include the main flowers I had ordered - 3 SunFlowers. Then they added tons of daisies which were the same size as the Gerber Daisies that I had ordered. The flowers were unbalanced, not enough color without the yellow sunflowers and the arrangement was a big nothing - for over $80! When I complained, they gave me a $20 store credit, which I didn't want (and the Sunflowers were over $20) and subsequently a... Read more

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I ordered pink roses with purple accent for 16th birthday... I paid what a dozen long stemmed roses goes for!! What was delivered was purple flowers with few pink roses in it! When I complained, was told substitution was allowed! No, not when I call yesterday and order ROSES!!

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Looked up local flower shop, found their number, phone in an order for a medium spray of funeral flowers. They took my credit card number and I thought problem solved. 20 minutes later got a call that they were out of flowers but had silk flowers. I refused and ask for order to be cancelled. They told me that I had to speak with manager, put me on hold for around 15 mins and call was dropped. I called the constantly for the next 3 hours. Made an... Read more

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I ordered a Garden Pleasures Basket from them, and it never arrived at the funeral. When I called for refund, I was bounced around to 4 people (Hilda, Leo, David and Brian). The "supervisor" Brian was hostile and refused to give me a refund on my credit card, instead insisting their policy was to refund 50% because he said they did try to deliver the flowers but arrived late due to traffic. This was an outright lie, the funeral home never... Read more

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I ordered a large funeral bouquet of flowers for $217.00 for my cousin to represent my family from out of town. After they ran my credit card they called me back to tell me they had no more fresh flowers but they had silk flowers available. I told them I didn't want fake flowers and to cancel the order. They told me I needed to speak to a manager to cancel my order. They put me on hold and the call was dropped (of course). I continued to call... Read more

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spent $70 on arrangement not including delivery... OMG only three different types of flowers, i can get a better arrangement from Publix for $14.99 will not uses again . a couple of lillies and a bunch of greenery , could of use some roses etc..., very disappointing, it does not depend of freshest or fast delivery because i called in the day before . i wanted creativity , abundance , offering a $15 store credit i will not do, very... Read more

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Absolutely the worst customer service ive ever dealt with. The flowers were small and dead within 2 days. DO NOT use this company. They refuse to resolve the issue.

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I ordered this bouquet and it was delivered not at all similar as the pictured showed. Tried to complain only to find out all calls are handle robotically and offers no help. I was baited by the picture and duped. Note flowers to the left are what I ordered. To the right was delivered. Nothing at all alike. A the year old could have done a better job This complete fraud in representation. I will continue to peruse my complaint. Look for... Read more

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